Nicole Kunesh
Bridgeview,IL
Summary
Dynamic professional with a proven track record in business development and customer service excellence, notably at Audi Naperville. Skilled in prospect management and Salesforce tracking, I've driven significant revenue growth and fostered strong industry networks. My approach blends strategic account management with continuous professional improvement, achieving notable client satisfaction and retention. Results-driven business professional with comprehensive background in driving growth and strategic partnerships. Proven ability to identify market opportunities and build valuable client relationships. Valued for collaborative approach and commitment to achieving team goals with adaptability and reliability. Talented Business Development Representative offering 30 years' experience in sales and customer service. Decisive, adaptable and resourceful problem solver with persuasive communication style.
Overview
33
33
years of professional experience
Work History
Business Development Consultant
Audi Naperville
09.2021 - Current
- Met with current clients to assess needs and develop improvement plans.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
- Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
- Achieved targeted revenue growth by implementing effective sales strategies and tactics.
- Mentored junior team members, cultivating a culture of continuous improvement within the organization.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Enhanced overall company competitiveness by researching competitor strengths/weaknesses and recommending appropriate countermeasures.
- Manage approximately 30-40 incoming calls, emails and faxes per day from customers.
Makeup Artist
Mario Tricoci Hair Salons And Day Spas
05.2004 - 04.2021
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
- Conducted consultations to understand client's desired look.
- Attended industry conferences and workshops to stay current on new trends and techniques.
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Fostered positive relationships with clients through attentive service and personalized makeup advice, boosting client loyalty.
- Elevated clients' self-esteem by creating personalized makeup looks tailored to their preferences and features.
- Participated in continuous education on makeup artistry, staying ahead of industry standards and innovations.
- Increased repeat customer rates by providing exceptional service and makeup application lessons during consultations.
- Mentored junior makeup artists, sharing expertise to elevate overall quality of service provided by team.
- Adapted quickly to emerging makeup trends, keeping services relevant and appealing to broad client base.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased revenue through effective customer service and inventory management.
Hospitality Specialist
International Sports Management, ISM
01.2002 - 03.2004
- Collaborated with various team members to meet guests' requests.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Sought and analyzed customer feedback to identify areas for improvement.
- Developed and executed strategies to improve operational efficiency.
- Cold calls to corporate managers to develop business relationships
- Development of event packages to accommodate VIP experiences
Reservation Associate
TWA Airlines
05.1992 - 11.2001
- Processed group reservations, coordinating closely with event planners for successful events.
- Assisted in resolving booking issues and concerns, ensuring positive guest experiences.
- Utilized strong organizational skills to manage reservation records accurately and efficiently.
- Exceeded monthly sales goals through upselling room upgrades or additional services based on guest needs.
- Achieved high levels of accuracy when entering reservation details into the system, minimizing errors and potential conflicts.
- Participated in ongoing training programs designed to improve job performance.
- Managed a high volume of calls, emails and faxes per day from customers
- Trained new associates on best practices for reservations management, contributing to overall team success.
- Managed high call volume while maintaining a professional demeanor and providing accurate information.
- Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.
- Handled cancellations professionally while attempting to retain business through rebooking efforts or offering alternative solutions.
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
- Collaborated with team members to ensure seamless reservation management and client satisfaction.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
Education
Airline Reservations
TWA Academy
Chicago, ILSociology
Morton College
Cicero, ILEsthetics
Pivot Point Academy
Bloomingdale, ILSkills
- Customer service excellence
- Industry networking
- Business process improvement
- Prospect management
- Event coordination
- Lead generation
- Lead development
- Staff training
- Product expertise
- Account management
- Continuous professional improvement
- Salesforce tracking
Timeline
Business Development Consultant
Audi Naperville
09.2021 - Current
Makeup Artist
Mario Tricoci Hair Salons And Day Spas
05.2004 - 04.2021
Hospitality Specialist
International Sports Management, ISM
01.2002 - 03.2004
Reservation Associate
TWA Airlines
05.1992 - 11.2001
Airline Reservations
TWA Academy
Sociology
Morton College
Esthetics
Pivot Point Academy
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