Nicole Kuntz
Mason City,IA
Summary
Healthcare professional with experience in high stress, fast paced environments in both the clinical and classroom setting. Adaptable and able to perform under pressure while maintaining focus on patient care. Go-to resource person with medical procedure assistance, equipment knowledge and supply maintenance, and collaboration with interdisciplinary teams for optimal patient outcomes.
A member of the education department teaching nursing orientation to new assistive staff members. Experience in sim lab instruction and verification of skill sets before working on the floor. Excels in communication, empathy, and leadership through quality preceptorship in the emergency department.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistive Staff Educator
MercyOne North Iowa Medical Center
06.2025 - Current
- Orientated new employees to expectations and responsibilities of their current role through classroom lecture.
- Assessed the understanding of assessments, safety protocols, and medical procedures prior to working in the clinical setting
Patient Care Specialist (ER Technician)
MercyOne North Iowa Medical Center
09.2021 - Current
- Collaborated with multidisciplinary teams to enhance patient outcomes and satisfaction.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Educated patients on treatment plans and assisted with instructions for care at home.
- Administered emergency medical care and interventions in high-pressure environments.
- Collaborated with healthcare teams to ensure effective communication and patient safety.
- Monitored vital signs, documenting changes accurately for physician review.
- Trained new staff in emergency protocols and operational procedures to enhance team efficiency.
Temporary Legal Assistant
Arzberger Law Office
10.2019 - 12.2019
- Maintain attorney's personal and professional agendas ensuring appropriate deadlines are met.
- Prepare for trial by organizing legal documents;
- Managed office correspondence, ensuring timely communication and accurate information dissemination.
Donor Specialist III
Lifeserve Blood Center
11.2009 - 11.2019
- Performed venipunctures; collecting, preparing, and storing blood samples; and verifying medical records.
- High level of accuracy and attention to detail.
- Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support, and data entry and retrieval.
- Possess excellent patient-relations skills; Excelled in building trust and minimizing patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
- Train other medical personnel in phlebotomy or laboratory techniques.
Certified Nursing Assistant
Heritage Care & Rehabilitation
02.2007 - 10.2014
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions.
- Assisted residents with general ADL’s including toileting, bathing, ambulating, eating, and dressing.
- Companion to the residents that I cared for.
Education
Associate of Arts -
North Iowa Area Community College
Mason City, IA06.2025
High School Diploma -
Mason City High School
Mason City, IA06.2005
Skills
- OSHA & HIPPAA Compliance
- MS Office Suite
- Administrative Support
- Compassion and Confidentiality
- Conflict Resolution
- Team Building
- Preceptorship
- Codes, Strokes, Traumas
- Effective and Safe Patient Transport
- Delegation From Providers and Nurses
- Education
Certification
- Certified Nursing Assistant
- CPR
- Mandatory Reporting
References
- Ryan Klaahsen, Emergency Department Business Manager, MercyOne Medical Center North Iowa (641)512-5417 Ryan.Klaahsen@mercyhealth.com
- Theresa Schlicting, Health Education Manager, MercyOne Medical Center North Iowa Theresa.Schlicting@mercyhealth.com
- Steve Dunnick, Emergency Department Physicians Assistant, MercyOne Medical Center North Iowa (712)298-0373 Stevemedic@hotmail.com
Accomplishments
Assisted in the reorganization of the emergency departments supply room, implemented new orientation methods to manage skills more effectively, and took on a super user role during the implementation of a new software program.
Timeline
Assistive Staff Educator
MercyOne North Iowa Medical Center
06.2025 - Current
Patient Care Specialist (ER Technician)
MercyOne North Iowa Medical Center
09.2021 - Current
Temporary Legal Assistant
Arzberger Law Office
10.2019 - 12.2019
Donor Specialist III
Lifeserve Blood Center
11.2009 - 11.2019
Certified Nursing Assistant
Heritage Care & Rehabilitation
02.2007 - 10.2014
Associate of Arts -
North Iowa Area Community College
High School Diploma -
Mason City High School