Nicole Kuykendall
Stockton,CA
Summary
Dynamic professional with extensive experience at Peju Province Winery, excelling in customer service excellence and database management. Proven track record in enhancing client experiences and streamlining operations, leading to improved satisfaction rates. Adept at problem-solving and team leadership, fostering a collaborative environment to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Wine Club and Shipping Cordinator
Ledson Winery & Vineyards
Kenwood, CA
09.2023 - 04.2025
- Streamlined shipping schedules for wine deliveries to guarantee timely arrivals.
- Communicated with carriers to confirm shipment details and resolve issues.
- Utilized tracking software to monitor shipments and update status reports.
- Coordinated deliveries based on customer requirements while optimizing cost savings opportunities.
- Managed returns process encompassing merchandise inspection and restocking.
Wine Club and Customer Service Manager
Peju Province Winery
St. Helena, California
10.2020 - 05.2023
- Organized tasting sessions to educate members about featured wines and vineyards.
- Supervised creation of marketing materials and collateral.
- Managed customer service team to enhance client experiences at a premier winery.
- Resolved customer inquiries and complaints with effective communication strategies.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Analyzed sales data from various sources including web traffic, email campaigns, and social media platforms.
Wine Club Coordinator
Ledson Winery & Vineyards
Kenwood, CA
04.2019 - 10.2020
- Coordinated logistics for wine shipments to club members across various regions.
- Maintained accurate membership records and updated database systems regularly.
- Performed administrative tasks such as filing documents, preparing reports, handling correspondence.
Education
GED -
Saddleback College
Mission Viejo, CASkills
- Database management
- Tracking software
- Problem solving
- CRM software expertise
- Staff training
- Team leadership
- Customer service excellence
- Interpersonal communication
- Employee coaching and mentoring
- Self motivation
Timeline
Wine Club and Shipping Cordinator
Ledson Winery & Vineyards
09.2023 - 04.2025
Wine Club and Customer Service Manager
Peju Province Winery
10.2020 - 05.2023
Wine Club Coordinator
Ledson Winery & Vineyards
04.2019 - 10.2020
GED -
Saddleback College