Samantha Vance
Hidden Valley Lake,California
Summary
Proven ability to enhance productivity and efficiency across various tasks. Expertise in customer relationship management, event planning, and sales strategies. Strong communication and problem-solving skills contribute to high membership satisfaction and retention rates. Demonstrated adaptability and independence in tackling new challenges.
Overview
17
17
years of professional experience
Work History
Wine Club Coordinator
C.Mondavi & Family
St. Helena, CA
08.2017 - 07.2025
- Managed membership database, updating member information regularly for accuracy.
- Coordinated communications with wine club members via email, phone, and text.
- Processed membership applications, renewals, and cancellations promptly and accurately.
- Handled orders and ensured timely shipment of wine to club members.
- Developed marketing materials to effectively promote wine club offerings.
- Provided customer service support to resolve inquiries about membership benefits and policies, as well as orders.
- Created engaging content for newsletters distributed to members consistently.
- Initiated merchandise program, restocking inventory and managing vendor relationships.
Tasting Room Supervisor
JACKSON FAMILY WINES
Healdsburg, CA
05.2011 - 08.2016
- Ensured timely completion of all opening and closing procedures.
- Conducted daily and monthly cash reconciliations using J.D. Edwards software.
- Managed wine inventory on a daily and monthly basis to maintain stock accuracy.
- Fostered exemplary customer experiences through hospitality and wine education.
- Demonstrated proficiency in Ewinery software platform for operational efficiency.
- Trained new sales associates and served as a peer coach to enhance team performance.
Barback
Stonestreet wines
Healdsburg, CA
04.2010 - 06.2011
- Organized wines, glassware, linens, silverware, and supplies in designated storage areas.
- Maintained store's visual appeal by systematically arranging racks and shelves.
- Sanitized and steamed glassware to ensure pristine presentation.
Sales Associate/ Key Holder
JOURNEY'S KIDZ
Santa Rosa, CA
03.2008 - 05.2010
- Counted cash drawers and processed bank deposits accurately.
- Greeted customers, identifying needs to enhance service delivery.
- Assisted customers with inquiries, issues, and complaints in person and via phone.
- Stocked shelves and organized displays to optimize product visibility.
- Maintained store aesthetics by organizing racks and shelves effectively.
- Trained new sales associates and provided ongoing coaching support.
Education
High School Diploma -
Middletown High School
Middletown, CA06.2008
Some College (No Degree) - Completed coursework
Santa Rosa Junior College
Santa Rosa, CASkills
- Organizational skills
- Membership management
- Database administration
- Email marketing
- Order fulfillment
- Inventory management
- Customer service
- Wine education
- Team training
- Vendor management
- Visual merchandising
- Problem solving
- Communication skills
- Event planning
- Policy implementation
- Sales support
- Reservation management
- Strong organization
- Guest relations
- Upselling services
- Team leadership
- Multitasking ability
- Self-motivation
- Relationship building
- Email communication
- Phone communication
- Leadership skills
- Adaptability
Timeline
Wine Club Coordinator
C.Mondavi & Family
08.2017 - 07.2025
Tasting Room Supervisor
JACKSON FAMILY WINES
05.2011 - 08.2016
Barback
Stonestreet wines
04.2010 - 06.2011
Sales Associate/ Key Holder
JOURNEY'S KIDZ
03.2008 - 05.2010
High School Diploma -
Middletown High School
Some College (No Degree) - Completed coursework
Santa Rosa Junior College
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