Nicole Langford

South Florida Caterpillar dealership performed administrative duties to ensure successful daily functioning of General Line Service.

Prepare and keep records of service call work orders in D365 by recording information such as:

-Machine being repaired.

-Verifies correct customer account to be charged.

-Fuel, oil and misc. parts purchased for service call.

-Enter any applicable Technician travel costs and Standard Jobs.

-Enters Technicians notes on service call as required.

-Prepares work order for invoicing.

-Ensure ship to address and sales tax info is correct on service calls.

Follow up with all invoice disputes that Service Manager initiates. Set up new vendor accounts for Service department.

Strong phone and verbal communications skills. Active listening skills. Proficient computer skills and the ability to work in a team environment. Maintain thorough records of all conversations in Microsoft D365.

• Operated heavy machinery for construction and maintenance projects.
• Conducted routine inspections to ensure equipment safety and functionality.
• Loaded and unloaded materials efficiently for various job tasks.
• Followed safety protocols to minimize risks on job sites consistently.
• Assisted in training new operators on machinery use and safety standards.
• Communicated effectively with supervisors regarding equipment performance issues.
• Performed preventative maintenance on equipment, including greasing, oiling, servicing engines and changing filters.
• Loaded and moved dirt, rocks, equipment and materials.