NICOLE LAU
Sales Account Executive
Fullerton,CA
Summary
An accomplished sales professional with over 25 years in the technology industry. Extensive experience helping customers solve business challenges and achieve positive business outcomes. Proven track record of consistently exceeding sales quotas. Experienced in consultative sales, managing and growing multiple client accounts, sales qualification, sales forecasting, market development, product presentation, and sales closure across multiple verticals. Committed to the continuous development of my skills and knowledge to enable me to provide customers a trusted resource and a valued partnership.
Overview
28
28
years of professional experience
37
37
years of post-secondary education
1
1
Language
Work History
VP Client Success
Cyber Defense Group
Los Angeles, CA
07.2021 - Current
- Responsible for driving client goals, business transformation and revenue expansion by ensuring the engagement, success, retention and growth of existing clients.
- Grew pipeline to $2M in 4 months by working with existing network, former clients, and new partnerships.
- Attended networking events to meet new prospects and expand business opportunities through partnerships.
- Led marketing efforts while managing and mentoring the Marketing Coordinator.
Senior Account Executive
VOX Network Solutions
San Francisco, CA
09.2013 - 06.2021
- Responsible for generating new business and maintaining existing client base.
- Continuously implemented strong patterns of repeat sales and client loyalty by offering solutions that aligned with customers business goals and objectives while collaborating closely with my team.
- Responsible for territory development and channel development.
- Consistently exceeded sales quotas while generating profit margins in excess of 35%.
- President's Club achiever for 6 years.
Senior Account Manager
Black Box Network Solutions
Los Angeles, CA
09.2003 - 08.2013
- Obtained net new logos.
- Maintained and expanded existing base of accounts.
- Built and managed both internal and external long-term relationships and partnerships to ensure customer satisfaction.
- Delivered sales presentations and proposals to clients.
- Responsible for delivering accurate forecast.
- Consistently exceeded sales 35% objectives and achieved “Winner's Circle” 5 years in a row.
Regional Account Manager
NextiraOne, LLC (Williams Communications)
New York, NY
01.1994 - 08.2003
- Started in SMB key system sales with a focus on new business and strategic account development of medium to enterprise size companies.
- Primary focus in the areas of Unified Communications and Contact Center.
- Consistently surpassed annual quotas and annual revenue targets.
- Received numerous Achievers Club accolades and won ultimate sales goal of Masters Circle in 2000.
- Promoted to Regional Accounts where I conducted extensive territory and account planning to grow markets in key verticals, top national accounts, and net new targets.
- Successfully grew revenue within the base while building account loyalty, repeat and new business.
Education
Associate of Arts - Business Administration
Fullerton College
Fullerton, CA 09.1984 - 05.2021
Skills
Strategic Account Management
New Business Development and Planning
Self-Motivated
Coachable
Teamplayer
Excellent Communication Skills
Problem Solver
Passion to Win
Specialties
Ability to create, build and maintain relationships. Unified Communications, VoIP, Cloud Transformation, Customer Experience, Contact Center, Customer Experience, Managed Services, Security, Networking, Wireless & Mobility.
Timeline
VP Client Success
Cyber Defense Group
07.2021 - Current
Senior Account Executive
VOX Network Solutions
09.2013 - 06.2021
Senior Account Manager
Black Box Network Solutions
09.2003 - 08.2013
Regional Account Manager
NextiraOne, LLC (Williams Communications)
01.1994 - 08.2003
Associate of Arts - Business Administration
Fullerton College
09.1984 - 05.2021