Summary
Overview
Work History
Education
Skills
References
Leadership Experience
References
Timeline
Generic

Nicole Laurent

Green Bay,WI

Summary

Senior Carrier Sales Executive with expertise in negotiating competitive rates and improving service quality. Achieved a 50% reduction in inventory shrink through effective management and staff training. Strong interpersonal communication skills and attention to detail enhance performance in transportation logistics and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Senior Carrier Sales Executive – Lower Atlantic Market Owner

Schneider National
10.2017 - Current
  • Developed and maintained strong relationships with a network of carriers across multiple regions.
  • Negotiates competitive rates to maximize margins while ensuring service quality.
  • Manages daily load boards, ensures timely pick-up/delivery, and resolves any in-transit issues.
  • Utilizes TMS and other industry tools to monitor market trends.
  • Collaborates with Sales Representatives and Account Managers to align carrier capacity with customer needs.

Associate Store Manager

Gordmans
03.2017 - Current
  • Leads Inventory operations.
  • Provides excellent customer service to guests.
  • Correctly follows floor plans for Misses, Plus size women and accessory departments.
  • Properly processes trucks and new freight.
  • Trains new associates and keeps current associates up to date with changing work demands.
  • Promotes company credit card plans and reward programs.
  • Helps assist guests with returning and exchanging merchandise.

Overnight Support Manager

Walmart
De Pere, USA
10.2014 - 03.2017
  • Leads Inventory operations by maintaining in-stock levels and finding ways to reduce shrink.
  • Provides Excellent customer service skills.
  • Receives and stocks merchandise.
  • Training and developing of associates.
  • Conducting interviews and hiring new associates.
  • Associate scheduling.
  • Effectively communicates information to peers and leaders.

Electronics Department Manager

Walmart
De Pere, USA
10.2012 - 10.2014
  • Provides excellent customer service.
  • Leads inventory operations by maintaining in-stock levels and finding ways to reduce shrink.
  • Receive and Stock merchandise and maintain in-stock levels by ensuring on-hand accuracy.
  • Daily operations such as price changes, on-hand changes, count requests, feature planning, modular planning and ordering.
  • Stayed up to date with modern technology.
  • Successfully reduced the shrink by 50%.
  • Successfully turned a non-profitable Wireless department around to make a profit for the first in this location.

Customer Service Manager

Walmart
De Pere, USA
10.2009 - 10.2012
  • Delivered excellent customer service.
  • Addressed customer inquiries and resolved complaints.
  • Ensured all associates receive proper training.
  • Kept up with changing policies and procedures and communicated those changes to peers.
  • Cash handling and ensuring registers balance.

Housewares Department Manager

Walmart
De Pere, USA
10.2007 - 10.2009
  • Provided excellent customer service.
  • Leads inventory operations by maintaining in-stock levels and finding ways to reduce shrink.
  • Receive and Stock merchandise and maintain in-stock levels by ensuring on-hand accuracy.
  • Daily operations such as price changes, on-hand changes, count requests, feature planning, modular planning and ordering.

Education

Associates - Business Management

Northeast Wisconsin Technical College
Green Bay, WI
12.2018

Skills

  • Inventory management procedures
  • Transportation logistics
  • Staff training and development
  • Customer service focus
  • Interpersonal communication skills
  • Microsoft Office expertise
  • Detail orientation

References

Available upon request

Leadership Experience

  • Safety Team Member
  • Children’s Miracle Network Team Leader
  • Coats for Kids volunteer for Salvation Army
  • Schneider Mentor Program
  • Platinum President Status Broker

References

References available upon request.

Timeline

Senior Carrier Sales Executive – Lower Atlantic Market Owner

Schneider National
10.2017 - Current

Associate Store Manager

Gordmans
03.2017 - Current

Overnight Support Manager

Walmart
10.2014 - 03.2017

Electronics Department Manager

Walmart
10.2012 - 10.2014

Customer Service Manager

Walmart
10.2009 - 10.2012

Housewares Department Manager

Walmart
10.2007 - 10.2009

Associates - Business Management

Northeast Wisconsin Technical College

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