Nicole Lawrence
Amsterdam,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative - Quality Control
Maximus
Albany, NY
03.2020 - Current
- Increased efficiency and productivity with adherence to operational best practices and company policies.
- Utilized leadership skill to create training games for peers, trained the trainer's on application processes, and new hire training.
- Maintained accurate and current customer data with manual forms processing and digital information updates.
- Utilized databases to track missing information, generated Medicaid Budget information, and creating manual tasks to serve the customer more efficiently and effective.
- Verified accuracy of customer account information and updated when necessary.
- Used MAXe to keep records of customer interactions and customer accounts through applications and phone calls.
- Requested escalation for unresolved issues.
Cashier, Food Service Expert
Target
Amsterdam, NY
11.2013 - 10.2021
- Helped customers complete purchases, locate items and Sign up for Credit Card to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Issued receipts and processed refunds, credits, or exchanges.
- Developed and actualized customer service initiatives to decrease wait times.
- Trained as Guest Service Associate and provided back-up coverage to provide customers with optimal support.
- Assisted customers by answering questions and fulfilling requests.
Human Resource Assistant
Sears
Schenectady, New York
03.2011 - 08.2012
- Created and completed personnel action forms for all hires, terminations, title changes and terminations.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Organized new employee orientation schedules for all new hires.
- Answered and directed 20 outbound and inbound phone calls per day.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols with the attendance policy.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Trained new associates on POS system and key sales tactics to run cash office.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Provided cash handling including sorting and counting coin and currency to make change for associates.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Researched and resolved account discrepancies.
- Prepared bank deposits and corporate cash shipments.
Education
Bachelor of Arts - Business And Technology Management
SUNY Delhi
Delhi12.2017
MBA - Technology Management
SUNY Polytechnic Institute
Utica, NY05.2022
Associate of Science - Human Services
SUNY Schenectady County Community College
Schenectady, NY05.2014
Skills
- Process Optimization
- Report preparation
- Key holder experience
- Money handling abilities
- Credit card processing
- Good communication skills
- Staff education and training
- Administrative support
Lead Volunteer, Sunnyview Rehabilitation Hospital
- Medical Records Assistant
- Chosen to attend the 2009 and 2010 Leadership Conference (Disney Youth Education Series)
- Awarded Certificate for Leadership
- Office Assistant, Supply Department Assistant
Intern, Disney College Program
- Education through the Career Path Program
- World-Class Training with real life experience
Timeline
Customer Service Representative - Quality Control
Maximus
03.2020 - Current
Cashier, Food Service Expert
Target
11.2013 - 10.2021
Human Resource Assistant
Sears
03.2011 - 08.2012
Bachelor of Arts - Business And Technology Management
SUNY Delhi
MBA - Technology Management
SUNY Polytechnic Institute
Associate of Science - Human Services
SUNY Schenectady County Community College