Nicole Lawson

• Served food and beverages promptly with focused attention to customer needs.
• Increased sales significantly by upselling higher-end products to customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Worked to nurse Joann back to health after a fall.

• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
• Enhanced patient comfort by providing compassionate and attentive care.
• Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
• Assisted patients with daily living activities, improving their overall quality of life.
• Provided transportation and appointments management.

• Maintained client treatment records and designed long-term care programs for return customers.
• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Maintained regular client list and successfully handled walk-in customers.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Processed payments, entering sales in register for prompt checkout.

• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Counted money in drawers at beginning and end of each shift.
• Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
• Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
• Organized work area regularly, maintaining a clean and welcoming environment for shoppers.
• Exceeded performance metrics consistently, earning recognition for outstanding customer service skills.
• Streamlined checkout process for quicker service, implementing effective cash handling procedures.
• Utilized POS system to handle customer cash and credit card transactions.
• Performed cash, card, and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.