Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Ledbetter

Frisco,TX

Summary

Hardworking and dependable, dedicated to proving myself, going above and beyond. Knowing the job doesn't end at 5:00PM. Always strategizing to grow and be the best. Creative and Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements. Motivated business professional bringing more than 25 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

23
23
years of professional experience

Work History

Owner/Manager

MY MED SPA
02.2019 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Founded and managed spa business, growing revenue to $2,000,000 in first year.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Trained and developed team members to build human capital.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Aligned branding initiatives and sales strategies with client goals.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Improved records management systems for leases and contracts to boost renewals timeliness.
  • Directed successful operational turnaround, eliminating over $265,000 in debt within 4 months post COVID.

Sales Director, Business Development

MDVIP
01.2017 - 03.2018
  • Worked with Management in Florida to implement the core-plan to take existing MD's from their full patient load to concierge format and convert clients/patients to purchased memberships.
  • Managed 6 team members who were onsite daily at local physicians offices to turn their offices to concierge practices/memberships.
  • Worked in tandem with physicians who had decided to turn "typical practice" into "concierge practice" with only 400 maximum clients.
  • Work with each and every client that were in the physicians database to downsize each practice with only selective clients staying with physicians.
  • Solved complex problems to increase sales effectiveness and streamline business direction.
  • Exceeded sales goals through effective time management and resource allocations.
  • Hired, trained and built high-performing team of who worked with me to obtain the sole directive of corporate office.

Sales Manager

Washington Redskins/ESPN Radio
03.2016 - 03.2017
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Sold ESPN Radio advertising, Sold Season tickets, sold draft day sponsorships, sold tv advertising.
  • Sold largest media package within 2 months at company to 7 Direct Buy owners who became the POST GAME SHOW sponsors, valued at over $1,000,000 for a 2 year deal.
  • Supervised sales team of 12 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Organized promotional events and interacted with community to increase sales volume.
  • Worked with Redskins head office, ESPN officials and others at Washington Redskins organization to maximize sales by using season ticket holders at special events and upselling them towards advertising their businesses.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Held weekly meetings with Dan Snyder and his C-levels to identify techniques to overcome sales obstacles.
  • Produced contracts, reports, letters, and proposals for clients.
  • Resolved customer issues quickly and managed over 87 accounts to increase sales and meet quotas.

Real Estate Section/Sales Manager

Baltimore Examiner
08.2015 - 09.2015
  • Spent several months assisting The Baltimore Examiner launch their media publication, working specifically in the real estate section and determining the circulation for the paper.
  • Helped to hire and place new employees in their perspective positions for launch
  • Worked with the publisher of the Washington Examiner to make sure our publications were viable and self-sustaining.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • My position was as a consultant and was phased out as the publication launched however, the Baltimore Examiner was eventually absorbed by the Washington Examiner and then eliminated completely post my departure.

Realtor

RE/MAX ABRAMS
05.1998 - 07.2015
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Wrote contracts to outline sales and purchases of properties.
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Completed property walk-throughs before completing deals to uphold accuracy in listings and appraisals.
  • Increased revenue opportunities by marketing real estate to various commercial and private clients.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
  • Increased home sales through persuasion, negotiation and closing prowess.
  • Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
  • Worked with a group of investors who flipped properties, generating over $3,500,000 in sales in 2014 and 2015.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
  • Developed new business and managed new and existing clients.

Education

Bachelor of Arts - Liberal Arts/Government

The University of Texas At Austin
Austin, Texas

Real Estate

George Leonard School of Real Estate
Dallas, Texas

Real Estate Ongoing Education

Champions School of Real Estate
Dallas, Texas

Skills

  • Leadership and People Development
  • Employee Motivation and Performance
  • Effective Communicator and Public Speaker
  • Industry Expertise
  • Marketing Tactics
  • Google AdWords
  • Intuit QuickBooks
  • Business Consulting
  • Management Team Leadership
  • Corporate Strategy and Development
  • Strategic Networking
  • Sales Growth
  • Innovative and Visionary

Timeline

Owner/Manager

MY MED SPA
02.2019 - Current

Sales Director, Business Development

MDVIP
01.2017 - 03.2018

Sales Manager

Washington Redskins/ESPN Radio
03.2016 - 03.2017

Real Estate Section/Sales Manager

Baltimore Examiner
08.2015 - 09.2015

Realtor

RE/MAX ABRAMS
05.1998 - 07.2015

Bachelor of Arts - Liberal Arts/Government

The University of Texas At Austin

Real Estate

George Leonard School of Real Estate

Real Estate Ongoing Education

Champions School of Real Estate

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Nicole Ledbetter