Nicole Leemaster
Northern Lakes Community Mental Health
TRAVERSE CITY,MI
5
years of professional experience
Detail-oriented care coordinator with a proven record in managing patient caseloads and coordinating multidisciplinary care plans. Eager to apply a strong organizational skillset and effective communication to enhance team collaboration and client satisfaction.
Work History
Care Coordinator
1 Year 7 Months- Coordinated care plans with multidisciplinary teams to address client needs.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed high acuity patients effectively, ensuring timely follow-up and appropriate interventions.
- Assessed treatment progress and modified care strategies.
- Evaluated treatment progress and adjusted care strategies as needed.
- Researched community resources to provide comprehensive support options for clients.
Waitress
3 Years 3 Months- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed up to 40 patrons efficiently, prioritizing tasks in a fast-paced environment.
- Handled cash transactions accurately, ensuring proper change and payment processing for each order.
- Trained new employees on service standards and restaurant protocols to ensure consistency.
- Collaborated with kitchen staff to accurately relay orders and accommodate dietary restrictions.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Bachelor of Arts - Psychology
- 3.5 GPA
- Wolverine Support Network Member
- CAPS (Counseling & Psychological Services) Member
- Zeta Tau Alpha Member
- Study Abroad: Sorrento, Italy, Psychology
- Max and Hedwig Aupperle Travel Scholarship Recipient
Skills
Case management
Documentation
Scheduling
Organizational skills
Task prioritization
Policy adherence
Crisis management
Conflict management
Team collaboration
Effective communication
Resource research
Program coordination
Timeline
Care Coordinator
Northern Lakes Community Mental Health
02.2025 - 09.2026Read More
Waitress
Don's Drive In
05.2021 - 08.2024Read More
University of Michigan
Bachelor of Arts from Psychology
Read More