Nicole Lemelle
management
San Antonio,Texas
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Airbnb Host
Self-employeed
07.2024 - Current
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
- Developed and implemented promotional strategies to increase occupancy.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Online Reseller
Self-employeed
06.2005 - Current
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Created clear, precise and properly detailed product and service information on company website.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Established and maintained e-commerce website to promote and sell products.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
SENIOR BARTENDER
Santikos Entertainment
06.2016 - 03.2024
- Oversee bar operations and ensure smooth service during peak hours, maintaining high levels of customer satisfaction and resolving any issues promptly
- Train new bartenders on cocktail recipes, service standards, and POS systems, contributing to a cohesive and efficient team
- Develop creative and seasonal drink menus, incorporating trending ingredients and flavors to drive up sales and customer engagement
- Also have created a drink on the menu called the Cherry Limeade
- Expertly managed large parties and multiple table sections, ensuring quick and accurate order delivery
- Consistently exceeded upsell goals by promoting daily specials and recommending drink pairings to enhance the dining experience
- Collaborated with kitchen staff to expedite food orders and resolve any issues with order accuracy or timing.
Owner Operator
On The Half Shell Oyster Bar
05.2009 - 06.2013
- Managed day-to-day operations of the business, including scheduling, budgeting, and customer relations
- Responsible for effective hiring practices that kept employee turnover almost nonexistent.
- Responsible for all social media advertising and marketing content creation that drove sales up by 300% in 6 months
- Inventory and P&L tracking
- Event space bookings and private parties
- POS Systems
- Making new menu items and drink recipes
- Built close relationships with local businesses and artists to create a family of loyal customers
- Lead team to a continuation of successful years, with each year having a profit increase through goal oriented themed nights and advertising.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Facebook.com/onthehalfshell.oysterbar
Education
Art
UTSA
San Antonio, Texas06.2006
Art
Texas Lutheran University
Seguin, Texas05.1999
Skills
- Customer service
- Verbal communication
- Organization
- Work well under pressure
- Problem-solving
- Time management
- Attention to detail
- Team leadership
- Entrepreneurial attitude
- Interpersonal Skills
- Conflict Resolution
- Decision Making
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
401k matchHealthcare benefitsCareer advancementWork-life balanceCompany CultureLanguages
English
Full Professional
Timeline
Airbnb Host
Self-employeed
07.2024 - Current
SENIOR BARTENDER
Santikos Entertainment
06.2016 - 03.2024
Owner Operator
On The Half Shell Oyster Bar
05.2009 - 06.2013
Online Reseller
Self-employeed
06.2005 - Current
Art
UTSA
Art
Texas Lutheran University
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