Summary
Overview
Work History
Education
Skills
References
Timeline
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Nicole Leno

Surprise,AZ

Summary

Dynamic Operations Specialist at Bridgepointe Technologies with expertise in CRM management and performance optimization. Proven track record in streamlining order processing and enhancing data accuracy, resulting in improved sales analysis. Adept at multitasking and preparing compelling proposals, driving efficiency and client satisfaction in a fast-paced environment. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

17
17
years of professional experience

Work History

Operations Specialist

Bridgepointe Technologies
San Mateo, CA
08.2006 - 01.2024
  • Collaborated with team members to maintain product knowledge and sales strategies.
  • Processed customer orders accurately and efficiently using sales software systems and numerous supplier tools.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Prepared proposals, quotes, and contracts for prospective customers.
  • Completed day-to-day duties accurately and efficiently.
  • Updated CRM systems with client information and sales activities.
  • Managed CRM system, ensuring accurate data entry and providing reports for sales analysis.
  • Processed billing tickets for several suppliers, and followed up until complete.
  • Submitted and managed commission tickets for our agents through the supplier's online portal.

Education

Skills

  • CRM management
  • Order processing from start to finish
  • Process documentation
  • Multitasking capacity
  • Commission processing
  • Project management
  • Performance optimization
  • Data analysis
  • Proposal preparation

References

References available upon request.

Timeline

Operations Specialist

Bridgepointe Technologies
08.2006 - 01.2024