THALIA MENDEZ
GAINESVILLE,USA
Summary
Self-motivated and dependable professional with experience in recruiting, employee onboarding, internship management, and business operations. Resourceful and highly organized with a strong interest in human resources, employee engagement, and creating positive workplace experiences. Recognized for professionalism, communication skills, and the ability to build meaningful relationships while supporting leadership and employees. Seeking to utilize my operations and people-focused experience to contribute to a Human Resources or People Operations team.
Overview
7
7
years of professional experience
Work History
Operations Specialist
Koss Olinger, LLC
Gainesville, USA
08.2022 - Current
- Earned two promotions within three years, advancing from Client Liaison & Corporate Scheduler to Operations Analyst and Operations Specialist.
- Manage scheduling, reporting, client meeting preparation and operational support for 4–5 financial advisors while maintaining high standards of client service.
- Successfully onboarded 5 full-time employees and 8 interns, ensuring a smooth transition through orientation, training coordination, and administrative setup.
- Support HR related processes including lead administration of the firm's internship program, supervising approximately 5 interns and serving as the primary point of contact for mentorship, training support, and program logistics.
- Partner with leadership and advisors to support operational initiatives, employee programs, client service activities, and cross-functional projects.
- Coordinate vendor relationships, office operations, facilities requests, and workplace services.
Healthcare Recruiter II
Maxim Healthcare Services
Maitland, USA
04.2021 - 06.2022
- Sourced, screened, and evaluated candidates through job boards, networking, referrals, and direct outreach.
- Managed active caregivers throughout assignments, providing ongoing support, issue resolution, and retention efforts.
- Built and maintained relationships with clients, patients, referral sources, and healthcare professionals.
- Coordinated onboarding activities and compliance requirements for newly hired healthcare professionals.
Senior Service Advocate II
Farmers Insurance
Lake Mary, USA
07.2019 - 04.2021
- Analyzes, clarifies and resolves policy and account related questions and reconciles any discrepancies between policies.
- Reviewed policy wordings and endorsements to accurately advise internal customers on interpreting policy procedures.
- Supported internal customers by applying intermediate underwriting guidelines, policies, and procedures to enhance service for customer accounts.
- Processed policyholders' requests for changes or information to ensure timely and accurate responses.
- Adapted to changes in a complex environment.
Education
B.A. - Business Administration: Management
Warner University
Lake Wales, FL01-2018
Skills
- Recruiting Coordination
- Employee Onboarding & Offboarding
- Process Improvement
- Project Coordination
- HR Administration
- Candidate Experience
- Employee Engagement
- Vendor Management
- Talent Development
- CRM Management
- Employee relations support
- Scheduling management
- Adaptability
Timeline
Operations Specialist
Koss Olinger, LLC
08.2022 - Current
Healthcare Recruiter II
Maxim Healthcare Services
04.2021 - 06.2022
Senior Service Advocate II
Farmers Insurance
07.2019 - 04.2021
B.A. - Business Administration: Management
Warner University