JESSICA WALO
Orlando,FL
Summary
People-focused professional with a Bachelor's degree in Psychology and extensive experience supporting employee operations, training, compliance, customer relations, and administrative functions. Proven ability to handle confidential information, conduct investigations, support onboarding initiatives, and build positive relationships across diverse populations. Strong organizational and communication skills with a passion for employee engagement, talent development, and operational excellence. Seeking opportunities in Human Resources, Recruiting, Talent Acquisition, or People Operations.
Overview
11
11
years of professional experience
Work History
FIELD OPERATIONS SUPPORT ASSISTANT
Olinger Centennial
Centennial, CO
10.2022 - Current
- Coordinate administrative processes while maintaining confidential client and business records.
- Train and onboard new employees on company procedures and operational standards.
- Ensure compliance with organizational policies, documentation requirements, and regulatory procedures.
- Support investigations involving insurance claims and fraud-related concerns.
- Prepare, review, and maintain highly sensitive legal and administrative documents.
- Generate operational and expense reports for management review.
- Collaborate with internal departments to streamline communication and service delivery.
- Demonstrate professionalism and empathy while assisting families during difficult life events.
BARTENDER
Scrum Enterprises
Glendale, CO
05.2015 - Current
- Build strong interpersonal relationships with a diverse customer base.
- Train new team members on service standards and operational procedures.
- Resolve customer concerns through active listening and conflict resolution.
- Maintain accuracy while managing cash transactions and inventory controls.
- Demonstrate adaptability and professionalism in a fast-paced environment.
MANAGER
Ella Bliss Beauty Bar
Highlands Ranch, CO
03.2021 - 02.2022
- Supervised employee performance and supported professional development initiatives.
- Assisted with hiring, onboarding, scheduling, and workforce management.
- Managed payroll support and administrative functions.
- Conducted investigations involving theft, policy violations, and fraudulent activity.
- Resolved employee and client concerns while maintaining positive working relationships.
- Fostered a productive and collaborative team culture.
- Maintained compliance with company policies and operational standards.
Education
Bachelor of Arts - Psychology, Minor in Sociology
Metropolitan State University of Denver
01-2023
Skills
- Employee Relations
- Talent Acquisition Support
- Recruiting Coordination
- Interview Scheduling
- Onboarding & Training
- HR Administration
- Compliance & Policy Adherence
- Personnel Records Management
- Conflict Resolution
- Investigation Support
- Payroll Assistance
- Benefits Administration Support
- Microsoft Office Suite
- Data Entry & Reporting
- Customer Service Excellence
- Confidential Information Management
Timeline
FIELD OPERATIONS SUPPORT ASSISTANT
Olinger Centennial
10.2022 - Current
MANAGER
Ella Bliss Beauty Bar
03.2021 - 02.2022
BARTENDER
Scrum Enterprises
05.2015 - Current
Bachelor of Arts - Psychology, Minor in Sociology
Metropolitan State University of Denver
RELEVANT HIGHLIGHTS
- Experience training and onboarding employees
- Background conducting investigations and reviewing documentation
- Strong understanding of confidentiality and compliance requirements
- Skilled in communication, conflict resolution, and relationship building
- Psychology degree providing insight into human behavior and workplace dynamics
- Experience working with diverse populations in both administrative and customer-facing roles