Dominga Torres
Rosemead,CA
Summary
Dynamic professional with extensive experience at Service Corporation International, excelling in policy enforcement and workflow optimization. Proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in document control and problem-solving, consistently achieving timely resolutions and maintaining compliance with regulations. Committed to fostering teamwork and collaboration in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Field Operations Support Assistant
Service Corporation International
North Hollywood, CA
07.2023 - Current
- Review and verify critical documents with high level of accuracy, including Interment Order and Authorities, Interment Right Layout and Assessment, death certificates, burial permits and blind checks, to ensure compliance with local and state laws.
- Confirm Ownership and availability of burial plots.
- Cemetery marker desk duties which involve managing the administration, ordering, design approval and installation tracking and delivering grave markers. Key responsibilities include ensuring compliance with cemetery regulations, maintaining, updating and coordinating with families or monument dealers, and scheduling the final placement of markers at graveside.
- Help office manager with marker invoicing and verification, run month end reports, and work on the Cemetery Deferred Revenue Review report.
- Coordinated operational workflows to enhance efficiency and streamline processes.
- Assisted in managing service requests and ensuring timely resolution of issues.
- Implemented process improvements that reduced service response times significantly.
Receptionist
Service Corporation International
North Hollywood, CA
01.2022 - 07.2023
- Managed incoming calls and routed to appropriate departments, ensuring timely communication.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to create a welcoming environment for clients and visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Processed payment transactions and updated relevant records.
- Coordinated office supplies inventory and placed orders to ensure uninterrupted operations.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Funeral Arranger / Administrative Assistant
Service Corporation International
Pico Rivera, CA / Montebello, CA
07.2022 - 01.2023
- Coordinated funeral arrangements according to client preferences and cultural practices.
- Assisted families in selecting appropriate service options and merchandise packages.
- Maintained detailed records of arrangements and communicated effectively with vendors.
- Developed personalized memorial service plans to celebrate the lives of deceased individuals.
- Developed strong relationships with local clergy members and officiants to coordinate meaningful and personalized ceremonies for each client.
- Coordinated transportation logistics for both the deceased and attending family members, alleviating stress during a difficult time.
- Facilitated payment transactions efficiently while remaining sensitive to the emotional state of grieving clients, ensuring a seamless and respectful experience.
- Educated clients on available options regarding burial or cremation services based on cultural traditions or personal preferences while maintaining compliance with industry regulations.
- Maintained accurate records of client preferences and requests, ensuring their specific needs were met during the ceremony.
- Managed on-site event details such as audiovisual equipment setup, floral arrangements placement, and guest seating coordination to create a dignified atmosphere during services.
- Provided support throughout the entire lifecycle of funeral arrangements from initial consultation to post-funeral follow-up, ensuring an exceptional experience for all involved parties.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Secured and filed burial permits and made funeral arrangements.
- Completed death certificates, burial permits and other legal documents for families.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinate, request and follow up with Military Honors and flag applications
Administrative Coordinator
Sprouts Farmers Market Inc, Grocery
Alhambra, CA
09.2019 - 07.2022
- Ensure timekeeping and payroll functions are completed in time
- Adhere to all safety, health, and workplace compliance regulations.
- Stay up to date with County, City, State, and Company procedures and regulations.
- Keep files organized and keep them up to date.
- Facilitate hiring, onboarding, and training of new employees. Process internal transfers, job promotions, and pay changes.
- Oversee the balancing of the safe and create reports from previous day transactions. Prepare and receive bank deposits and total all daily checks, cash, and credit cards transactions.
- Enhance personal growth and professional development by participating in workshops, in-service meetings, current literature, and educational programs
Education
Bachelor of Science - History
University of California, Los Angeles
Los Angeles, CA06-2002
Skills
- Policy enforcement
- Workflow optimization
- Document control
- Meeting facilitation
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Administrative support
- Report preparation
Languages
English
Native or Bilingual
Timeline
Field Operations Support Assistant
Service Corporation International
07.2023 - Current
Funeral Arranger / Administrative Assistant
Service Corporation International
07.2022 - 01.2023
Receptionist
Service Corporation International
01.2022 - 07.2023
Administrative Coordinator
Sprouts Farmers Market Inc, Grocery
09.2019 - 07.2022
Bachelor of Science - History
University of California, Los Angeles