Aaron Lopez
Summary
Dynamic Field Operations Support Assistant with 13 years of experience in managing cremation desk operations. Known for optimizing turnaround times and maintaining positive relationships. Proven ability to train new employees on policy and procedure, ensuring high-quality service and clear communication.
Overview
16
16
years of professional experience
Work History
Field Operations Support Assistant
Service Corporation International
Houston, TX
05.2012 - Current
- Responded promptly to phone calls, requests, and inquiries from funeral directors, general managers, and decedent's family members.
- Managed cremation desk, reviewing cases and scheduling cremations to enhance turnaround time.
- Trained new employees on company policies and operational procedures. (crematory, funeral homes)
- Trained and consulted with end-users of proprietary company software (Compass, Carepoint) and tested software to verify proper operation.
- Performed data entry/compiled reports/generated letters and signage accurately and efficiently.
- Worked closely with other departments/locations to ensure smooth workflow across teams.
- Fostered positive working relationships with crematory staff and management across all service locations.
- Maintained front desk to provide positive first impression to visiting family members and other visitors.
Wheel Repair Technician
Dr. Wheel
Houston, TX
05.2010 - 12.2011
- Repaired damaged auto wheels for both private party and auto dealers.
- Drove company truck for mobile service throughout Houston and the greater Houston area.
- Executed manual labor in various weather conditions, demonstrating resilience and commitment to service.
- Operated independently in a remote setting.
Education
High School Diploma -
Port Neches-Groves
Port Neches05-2007
Skills
- Internal staff/customer relationships
- Workflow/turnaround optimization
- Strong verbal/written communication
- Policy and procedure, software training
- Cremation scheduling/data entry
Languages
Cambodian
Limited
Spanish
Limited
Affiliations
Volunteer as a skilled community Bible teacher/public speaker within the global religious association known as: Jehovah's Witnesses.
Timeline
Field Operations Support Assistant
Service Corporation International
05.2012 - Current
Wheel Repair Technician
Dr. Wheel
05.2010 - 12.2011
High School Diploma -
Port Neches-Groves