Laicey Livak
Beecher,IL
Summary
Dynamic professional with a proven track record excelling in customer service and organizational skills. Demonstrated adaptability and attention to detail through effective multitasking and workflow management. Enhanced client satisfaction and streamlined administrative processes, showcasing reliability and excellent communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Operations Support Assistant
Kuiper Funeral Home
09.2023 - Current
- Performed administrative duties assisting operations manager
- Supported team members in their tasks, providing resources as needed to achieve shared objectives.
- Managed multiple priorities effectively while meeting deadlines consistently.
- Provided exceptional customer service maintaining a high level of client satisfaction.
- Performed wide-ranging administrative and service-related functions including printing of prayers cards, registry books, and acknowledgment cards.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained well-organized electronic and hard copy files to support business processes.
Server/Bartender
La Voute Bistro
02.2024 - 07.2024
- Restaurant currently undergoing new ownership/remodeling with date to reopen January, 2025 with strong possibility of rehire.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by promptly managing multiple tables and bar simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/Hostess
Hooters
06.2023 - 01.2024
Funeral Service Assistant
Chapel Lawn Funeral Home and Memorial Gardens
10.2022 - 09.2023
- Maintained a high level of professionalism by adhering to all funeral home policies and ethical standards while interacting with families and colleagues.
- Contributed to an organized environment by maintaining clean viewing rooms, chapels, lounges, offices, restrooms, and vehicles.
- Drove company vehicles to transport remains or families to services.
- Collaborated with colleagues to ensure all aspects of funeral services were executed according to plan despite tight deadlines or unexpected challenges.
- Supported funeral director with all facets of funeral service coordination.
- Enhanced family satisfaction by providing compassionate support and assistance during funeral services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Participated in staff meetings to discuss improvements in service delivery and share best practices among team members.
Server
Smokey Jo's
10.2020 - 10.2022
MDW7 Order Picker
Amazon
12.2021 - 04.2022
- Excellent communication skills, both verbal and written.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
Dishwasher/Busser
Brian'sPlace
11.2018 - 09.2020
Various Positions
Locavore Farm
04.2017 - 11.2017
- Working sustainable farm.
- Assisted in vegetable garden and with farm animals.
- Kids Camp leader.
- Cashier and maintained farmstand.
- Server and busser at weekly farm-to-table dinners.
Education
No Degree - Prerequisites
Prairie State College
Chicago Heights, IL05-2026
High School Diploma -
Beecher High School
Beecher, IL05-2021
Skills
- Customer Service
- Attention to Detail
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Professional and mature
- Workflow Management
- Adaptability
- Administrative Support
- Proofreading
Certification
- BASSETT - State of Illinois Liquor Commission 2/8/22 - 2/8/25
- Food Handler - Serve Safe National Restaurant Association - 8/2/23 - 8/2/26
- CPR - American Red Cross - 6/23 - 6/25
Timeline
Server/Bartender
La Voute Bistro
02.2024 - 07.2024
Field Operations Support Assistant
Kuiper Funeral Home
09.2023 - Current
Server/Hostess
Hooters
06.2023 - 01.2024
Funeral Service Assistant
Chapel Lawn Funeral Home and Memorial Gardens
10.2022 - 09.2023
MDW7 Order Picker
Amazon
12.2021 - 04.2022
Server
Smokey Jo's
10.2020 - 10.2022
Dishwasher/Busser
Brian'sPlace
11.2018 - 09.2020
Various Positions
Locavore Farm
04.2017 - 11.2017
No Degree - Prerequisites
Prairie State College
High School Diploma -
Beecher High School
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