Carolyn Phillips
22745 Gabriel #22, New Caney,TX
Summary
Resourceful Operations Support Assistant known for high productivity and efficient task completion. Possess specialized skills in process optimization, data analysis, and cross-functional team collaboration. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and support across departments. Committed to leveraging these abilities to contribute effectively to team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Operations Support Assistant
Earthman Resthaven Cemetery, SCI
Houston, Tx
12.2022 - Current
- Verified burial paperwork alongside additional documents for accuracy.
- Assisted new employees and office manager with departmental procedures as required.
- Collaborated with general manager on cemetery digitization project, verifying burials and memorialization throughout cemetery.
Cemetery Office Manager
Earthman Resthaven Cemetery, SCI
Houston, Tx
06.2021 - 12.2022
- Verified property availability for inside and outside sales personnel.
- Ensured accurate interments recorded in HMIS.
- Supervised operations of burial, memorial, and deed desks.
- Maintained Excel spreadsheets for monthly trust filings and issued deeds.
- Prepared documentation for audits by Texas Department of Banking.
- Compiled daily, weekly, and monthly SOX compliance reports.
- Assisted sales teams with contract issues and provided necessary approvals.
Field Operation Support Assistant
Earthman Resthaven Cemetery, SCI
Houston, Texas
03.2020 - 05.2021
- Populated property deeds for owners to maintain accurate records.
- Assisted Office Manager and General Manager on various special projects and research initiatives.
Office Coordinator
National Cremation, SCI
Katy, Texas
07.2019 - 03.2020
- Coordinated daily office operations to ensure efficient workflow across teams.
- Developed and maintained filing systems for client records and sensitive documents.
- Prepared reports and managed correspondence to support administrative functions.
- Greeted visitors and directed them to appropriate personnel or areas.
- Supported various teams with administrative tasks as needed.
Office Support
Dillon’s Tax and Payroll Services, Inc.
01.2019 - 05.2019
- Performed heavy data entry and answered phones efficiently.
- Entered daily spreadsheet tax returns and managed client drop-offs.
- Scheduled appointments to optimize workflow.
Accounts Payable and Receivable Assistant
Rosewood Funeral Home and Cemetery
09.2009 - 12.2017
- Resolved accounts payable and receivable discrepancies through thorough research.
- Compiled daily deposits and posted payments to ensure accurate records.
- Monitored seven bank accounts and two credit cards daily for financial accuracy.
- Generated monthly billing statements to maintain timely cash flow.
- Performed reconciliation of credit card transactions to rectify discrepancies.
- Managed office supply inventory for five locations, ensuring availability.
- Facilitated customer interactions regarding balances and payments to enhance service.
- Oversaw daily ordering of supplies and scheduled deliveries for flower shop operations.
Education
Some College (No Degree) - Computer Science, Business Administration
Sam Houston State University
Huntsville, TXSkills
- Attention to detail
- Interpersonal skills
- Proficiency in Word and Excel
- Self-starter
- Quick learner
- Problem solving
Certification
- Notary Public
References
References available upon request.
Timeline
Field Operations Support Assistant
Earthman Resthaven Cemetery, SCI
12.2022 - Current
Cemetery Office Manager
Earthman Resthaven Cemetery, SCI
06.2021 - 12.2022
Field Operation Support Assistant
Earthman Resthaven Cemetery, SCI
03.2020 - 05.2021
Office Coordinator
National Cremation, SCI
07.2019 - 03.2020
Office Support
Dillon’s Tax and Payroll Services, Inc.
01.2019 - 05.2019
Accounts Payable and Receivable Assistant
Rosewood Funeral Home and Cemetery
09.2009 - 12.2017
Some College (No Degree) - Computer Science, Business Administration
Sam Houston State University