NICOLE LEWIS
Euless,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Crew Member
Trader Joe's
09.2019 - Current
- Receive, unload and verify deliveries.
- Became familiar with products to answer questions and make suggestions.
- Work well with teammates and accepted coaching from management team.
- Provide excellent customer service by greeting customers and meeting quality expectations.
Social work/ Support Staff
East Fort Worth Montessori Academy
12.2022 - 11.2023
- Provided resources such as counseling and housing for children and families.
- Supervised students on school grounds outside of the classroom.
- Collaborated with Administrator for special projects and assignments.
- Assisted Teachers when needed in the classrooms.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Family Advocate
Children's Advocacy Center for North Texas
04.2022 - 09.2022
- Provided Crisis Intervention and liaison between the family, law enforcement, Child Protective Services, the Juvenile Justice System, the Denton County District Attorney's Office and medical professionals.
- Provided case management services and case updates.
- Connected clients to community resources for assistance.
- Provided referrals for counseling and/or appropriate outside treatment providers.
- Coordinated on-site and offsite medical evaluations.
- Managed caseload using well-developed time management, organizational, and task prioritization skills.
Caregiver
Stay At Home Mom
12.2012 - 12.2018
- I was a stay at home mother for almost seven years to three boys and provided child care to two additional children.
- Earned a Case Management Certificate.
- Built strong relationships with other mothers and participated in outreach activities with the JC Girls ministries through my local church.
- Maintained entire family's schedule and organized events.
Associate Program Manager
American Specialty Health
04.2012 - 12.2012
- Provided overall administrative support to the Program Managers.
- Coordinated all client facing activities to support assigned products.
- Implemented various strategic initiatives.
- Maintained documentation and confidentiality of all member, practitioner, client and proprietary information.
Community Assessment Team (CAT) Plus Instructor
Social Advocates for Youth
09.2010 - 03.2012
- Responsible for facilitating groups using the Reducing the Risk curriculum with fidelity.
- CAT Plus is a research based program that is designed to reduce the number of teen pregnancies and sexually transmitted diseases, including HIV/AIDS.
- Provided case management services to youth and their families.
- Maintained linkages with case managers and referral sources.
Self-Sufficiency Case Manager
SAY San Diego
12.2009 - 09.2010
- Provided case management services to include assessing, case planning, solutions seeking, goal setting, referral and advocacy, life skills training and family building.
- Assisted, guided and motivated individuals/families toward self-sufficiency as defined by agency standards and funding source.
- Identified individual/family strengths that can be applied to overcoming challenges that hinder the individuals/families from becoming self-sufficient.
- Maintained detailed case files and document data required by program and funding sources.
Wings Case Manager
SAY San Diego
04.2009 - 12.2009
- Provided case management services to teen girls on probation.
- Provided follow-up services to youth and family members to assist them in developing a system of support and completing family service plans.
- Participated in supervision and on-going training of the teens to strengthen their professional skills.
- Maintained case file documentation including all TCM required assessments, service plans, eligibility forms and case notes.
Domestic Violence Victim Advocate
Center for Community Solutions, CCS
11.2006 - 04.2009
- Responded to requests for in-person crisis intervention from law enforcement, hospital call-outs and Child Protective Services.
- Provided in-person crisis response for Domestic Violence 911 calls in collaboration with the El Cajon and La Mesa Police Departments.
- Provided follow-up case management for clients referred from community agencies and law enforcement.
- Provided court accompaniment and assisted with obtaining restraining orders.
Education
Bachelor of Arts - Social Work -
San Diego State University
San Diego, CACommunication Certificate -
Mission Community College
Santa Clara, CACase Management Intensive Program -
University of California, San Diego Extension
San Diego, CASkills
- Compassionate
- Self Motivation
- Conflict Resolution
- Able to Work Independently as well as a Team Player
- Time Management
- Self-Motivated
- Computer Skills
- Client Confidentiality
- Attention to Detail
- Complex Problem-Solving
- Interpersonal Communication
- Customer Service
Timeline
Social work/ Support Staff
East Fort Worth Montessori Academy
12.2022 - 11.2023
Family Advocate
Children's Advocacy Center for North Texas
04.2022 - 09.2022
Crew Member
Trader Joe's
09.2019 - Current
Caregiver
Stay At Home Mom
12.2012 - 12.2018
Associate Program Manager
American Specialty Health
04.2012 - 12.2012
Community Assessment Team (CAT) Plus Instructor
Social Advocates for Youth
09.2010 - 03.2012
Self-Sufficiency Case Manager
SAY San Diego
12.2009 - 09.2010
Wings Case Manager
SAY San Diego
04.2009 - 12.2009
Domestic Violence Victim Advocate
Center for Community Solutions, CCS
11.2006 - 04.2009
Bachelor of Arts - Social Work -
San Diego State University
Communication Certificate -
Mission Community College
Case Management Intensive Program -
University of California, San Diego Extension
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