Nicole Lewis Glasford
Miramar
Summary
Accomplished banking and credit union professional with over 10 years of experience in customer service, branch operations, and lending support. Expertise in building member relationships, processing complex transactions, and ensuring compliance with regulations. Skilled in teller operations, vault management, account maintenance, and staff training.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Personal Banker
Power Financial Credit Union
09.2025 - Current
- Advise members on financial products and services to support account growth and retention.
- Opened deposit accounts and assisted members with tailored banking solutions to meet financial needs.
- Serviced account maintenance requests, ensuring quality control and accuracy in all transactions.
- Processed transactions and balanced cash drawers.
- Delivered quality member service while adhering to regulations, credit union policies, and branch security procedures.
PSA Teller
Power Financial Credit Union
11.2024 - 09.2025
- Delivered professional customer service in a fast-paced banking environment, resolving issues and ensuring member satisfaction.
- Assisted members with deposits, withdrawals, and account inquiries, enhancing their banking experience.
- Processed member transactions accurately and efficiently, ensuring compliance with balancing standards.
- Supported branch operations and maintained compliance with company policies and procedures.
Supervisor of Member Services
Miami Postal Service Credit Union
03.2018 - 07.2024
- Provided leadership, supervision, and technical support for branch personnel.
- Resolved member inquiries related to debit cards, fraud disputes, payroll deposits, online banking, and account services.
- Identified member financial needs and recommended appropriate products and services.
- Supported management with operational planning and execution of branch projects and activities.
- Processed membership applications, loan applications, and account maintenance requests.
- Served as backup to branch manager and teller/member service representative supervisor, ensuring continuity in leadership.
- Acted as Vault Custodian and maintained branch cash controls and security procedures.
- Developed community leads to enhance credit union visibility and promote membership growth.
Senior Teller
Tropical Financial Credit Union
07.2013 - 12.2017
- Supervised teller staff and coordinated schedules while training employees and providing performance feedback to enhance team capabilities.
- Delivered exceptional member service and effectively referred members to appropriate departments to address their financial needs.
- Processed financial transactions accurately and efficiently.
- Assisted with end-of-day branch balancing procedures.
- Managed branch cash responsibilities and ordered weekly cash shipments.
- Balanced and replenished ATM and TCD machines under dual-control procedures.
- Promoted and cross-sold credit union products and services to meet member needs and increase branch engagement.
Assistant Head Teller
BrightStar Credit Union
01.2012 - 04.2013
- Scheduled, trained, and monitored teller staff to enhance performance and support evaluations.
- Coordinated teller operations to ensure compliance with policies and regulations, fostering a secure banking environment.
- Assisted tellers in resolving balancing discrepancies and operational issues, ensuring accurate transaction processing.
- Processed member transactions and maintained accurate member account records.
- Managed branch cash operations and ordered weekly cash shipments.
- Balanced and replenished ATM and TCD machines under dual-control procedures.
- Promoted financial products and provided outstanding member service.
Teller
BrightStar Credit Union
07.2009 - 01.2012
- Processed member transactions, including deposits, withdrawals, cashier's checks, loan payments, and credit card payments, ensuring accuracy and efficiency.
- Assisted members with ATM card services, gift cards, and account inquiries, enhancing member satisfaction and service experience.
- Maintained accurate daily balancing and assisted with branch balancing procedures.
- Promoted credit union products and services, increasing member awareness and engagement.
Relationship Associate I
Eastern Financial Florida Credit Union
11.2005 - 04.2008
- Opened and maintained savings, checking, IRA, and time deposit accounts.
- Educated members on loan products and financial services to enhance their understanding and informed decision-making.
- Processed official checks and verification documents within authority limits.
- Conducted monthly audits to identify discrepancies and resolved member account issues to maintain account accuracy.
- Approved overdrafts and waived fees to support members' financial needs.
- Performed notarization of financial documents and forms to ensure legal compliance.
Loan Officer / Teller
Dade Transit Federal Credit Union
09.1999 - 11.2005
- Guided members through loan applications, clarifying loan products to facilitate informed decisions.
- Processed lending applications in system and conveyed credit decisions to members, ensuring clear communication.
- Processed deposits, withdrawals, check cashing, and loan payments.
- Responded to ATM inquiries and member account requests.
- Prepared ACH and share draft return reports.
- Organized records and filing systems to support efficient access to member information.
Education
High School Diploma -
Basseterre High School
Basseterre, St. KittsSkills
- Loan Applications
- Account Maintenance
- Transaction processing
- Cash Handling
- Teller Operations
- Fraud Resolution
- Dispute Resolution
- Debit Card Support
- Branch Operations
- Customer Service
- Member Relations
- Sales
- Cross-Selling
- Financial Products
- Compliance
- Team Leadership
- Staff Training
- Microsoft Office Suite
Certification
Notary Public, 03/24
Timeline
Personal Banker
Power Financial Credit Union
09.2025 - Current
PSA Teller
Power Financial Credit Union
11.2024 - 09.2025
Supervisor of Member Services
Miami Postal Service Credit Union
03.2018 - 07.2024
Senior Teller
Tropical Financial Credit Union
07.2013 - 12.2017
Assistant Head Teller
BrightStar Credit Union
01.2012 - 04.2013
Teller
BrightStar Credit Union
07.2009 - 01.2012
Relationship Associate I
Eastern Financial Florida Credit Union
11.2005 - 04.2008
Loan Officer / Teller
Dade Transit Federal Credit Union
09.1999 - 11.2005
High School Diploma -
Basseterre High School