Nicole Lilly
Beckley,WV
Summary
Dynamic and dedicated professional with experience at Burger King, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in food preparation and safety, with a strong commitment to maintaining a clean and organized workspace. Adaptable and reliable, ready to contribute to team success.
Dependable and friendly individual with positive attitude and excellent teamwork skills. Possesses strong understanding of customer service principles and basic food handling techniques. Dedicated to contributing to smooth and efficient operation that enhances customer satisfaction.
Overview
1
1
Certification
Work History
Crew Team Member
Burger King
Beckley, WV
08.2025 - 09.2025
- Handled cash transactions accurately, ensuring proper change and receipts for customers.
- Collaborated with team members to meet daily operational goals in a fast-paced environment.
- Prepared food items according to established recipes and quality standards.
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Provided excellent customer service by greeting and assisting guests efficiently.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
Traffic Control Flagger
H&M Traffic Solutions
Beckley, WV
05.2025 - 05.2025
- Directed traffic flow to ensure safety at construction sites.
- Set up and maintained signage to communicate directions effectively.
- Collaborated with team members to establish safe work zones.
- Monitored surroundings for hazards and responded promptly to incidents.
- Assisted in training new flaggers on safety protocols and procedures.
- Communicated clearly with drivers and pedestrians to prevent accidents.
- certified licensed flagger
Education
Bachelor of Science - Sonography/imaging Science
Bluefield State University
Beckley,wvGED -
Adult Basic Education Center
Beckley,wv05-2017
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Basic math
- Time management
- Customer engagement
- Cash handling
- Cooking
- Food preparation
- Food handling
- Teamwork and collaboration
- Food handling safety
- Verbal and written communication
- Cleaning and sanitation
- Performance improvement
- Hospitality and accommodation
- Adaptability and reliability
- Clear communication
- Creativity and innovation
- Cleaning
- Safety awareness
- Integrity and honesty
- Willingness to learn
- Flexible schedule
- Safety
- Visual communication
- Valid Driver's license
- Quick learner
- Traffic control devices
- Flagging procedures
- Stress tolerance
- Traffic management
- Vehicle communication
- Traffic flow monitoring
- Public interaction
- Roadway maintenance
- Heavy lifting
- Construction work inspection
- Traffic routing planning
- Written and verbal communication
- Traffic flow
- Safety procedures and measures
- Traffic routing procedures
- Work area oversight
Certification
- Licensed traffic for flagging in the state of WV - 2025
Languages
English
Full Professional
Timeline
Crew Team Member
Burger King
08.2025 - 09.2025
Traffic Control Flagger
H&M Traffic Solutions
05.2025 - 05.2025
Bachelor of Science - Sonography/imaging Science
Bluefield State University
GED -
Adult Basic Education Center