NICOLE L. JACKSON
Fort Lauderdale
Summary
Administrative and operations management professional skilled in supervising rail traffic control projects. Demonstrates a track record of improving operational efficiency, ensuring safety compliance, and preparing detailed reports that support informed decision-making and enhance service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Chief Supervisor – Rail Traffic Control
Miami-Dade County Department of Transportation and Public Works
03.2025 - Current
- Supervised daily administrative and operational functions of rail traffic control center.
- Coordinated projects with maintenance personnel, engineering staff, contractors, and executive leadership.
- Reviewed maintenance requests and contractor schedules, ensuring compliance with departmental policies to support operational integrity.
- Analyzed operational data to identify recommendations for enhancing efficiency, safety, and service delivery.
- Prepared executive reports, investigations, and training materials to facilitate informed decision-making and operational analysis.
- Interpreted and enforced departmental policies and regulatory requirements consistently.
- Maintained official records for audits, investigations, and regulatory compliance.
Licensed Real Estate Sales Associate
FIP Realty Services, LLC
01.2013 - Current
- Represented buyers, sellers, landlords, and tenants in residential and commercial real estate transactions.
- Prepared, reviewed, and explained purchase contracts, lease agreements, addenda, disclosures, and related legal documents.
- Coordinated transactions with lenders, title companies, inspectors, attorneys, appraisers, and property managers to ensure smooth closing processes.
- Negotiated contract terms and resolved issues to facilitate successful transaction outcomes.
- Monitored contractual timelines and documentation to ensure compliance with Florida real estate laws and brokerage policies, minimizing risk of disputes.
- Maintained transaction records while managing multiple clients and deadlines.
Lead Rail Traffic Controller
Miami-Dade County Department of Transportation and Public Works
12.2015 - 03.2025
- Coordinated daily rail operations among maintenance personnel, engineering staff, contractors, and county divisions to ensure seamless service delivery.
- Ensured compliance with departmental policies, operating procedures, and safety regulations.
- Prepared detailed operational reports, incident documentation, and administrative records.
- Assisted management in training employees and implementing policies to enhance operational planning effectiveness.
Rail Station Monitor
Miami-Dade County Department of Transportation and Public Works
04.2010 - 12.2015
- Coordinated daily rail station activities, ensuring adherence to operational policies and safety standards to enhance passenger safety.
- Documented operational activities, incidents, and passenger concerns to support continuous improvement in service delivery.
- Collaborated with Rail Traffic Control, Facilities Maintenance, Safety & Security, Fire Rescue, and law enforcement to ensure seamless station operations.
Licensed Real Estate Sales Associate
Keller Williams Eagle Realty
01.2012 - 01.2013
- Guided buyers and sellers through residential real estate transactions, ensuring smooth processes and client satisfaction.
- Drafted contracts, purchase offers, disclosures, and transaction documentation to facilitate successful property sales.
- Managed inspections, financing, title services, and closing activities to streamline transaction completion.
Education
Bachelor of Science - Administration
Barry University
Miami, FL08-2021
Skills
- Project coordination and work order review
- Contractor coordination and regulatory compliance
- Scope evaluation and policy compliance
- Executive correspondence and report writing
- Records management and document control
- Microsoft Office Suite proficiency
- Administrative management and training
- Workload management and contractor oversight
- Employee relations and public administration
Certification
- Florida Real Estate Sales Associate License (Active since 2012)
- Notary Public Commission (HH 815511 / Exp. 06/2030)
Timeline
Chief Supervisor – Rail Traffic Control
Miami-Dade County Department of Transportation and Public Works
03.2025 - Current
Lead Rail Traffic Controller
Miami-Dade County Department of Transportation and Public Works
12.2015 - 03.2025
Licensed Real Estate Sales Associate
FIP Realty Services, LLC
01.2013 - Current
Licensed Real Estate Sales Associate
Keller Williams Eagle Realty
01.2012 - 01.2013
Rail Station Monitor
Miami-Dade County Department of Transportation and Public Works
04.2010 - 12.2015
Bachelor of Science - Administration
Barry University