Nicole L. Jackson
Fort Lauderdale
Summary
Administrative and public sector management professional with more than 23 years of progressive Miami-Dade County experience in communications, records management, regulatory compliance, customer service, staff supervision, public outreach, and operational administration. Experienced preparing executive reports, maintaining official records, coordinating interdepartmental initiatives, and serving the public across multiple County agencies.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Chief Supervisor – Rail Traffic Control
Miami-Dade County DTPW
03.2025 - Current
- Supervise daily administrative and operational activities and professional staff.
- Prepare executive reports, investigations, memorandums, and operational analyses.
- Coordinate projects with County departments, contractors, executive leadership, and public safety agencies.
- Maintain official records supporting audits, investigations, and regulatory compliance.
- Monitor operational performance and recommend process improvements.
- Ensure compliance with County policies, procedures, and regulations.
Licensed Real Estate Sales Associate (Part-Time)
FIP Realty Services
12.2013 - Current
- Prepared contracts, disclosures, and transaction documents.
- Coordinated with lenders, attorneys, title companies, inspectors, appraisers, and property managers.
- Maintained records and ensured compliance with Florida real estate requirements.
Lead Rail Traffic Controller
Miami-Dade County DTPW
12.2015 - 03.2025
- Coordinated daily operations among multiple County departments and contractors.
- Prepared operational reports, incident documentation, and administrative records.
- Communicated service information to leadership, employees, and the public.
- Assisted management with employee training and policy implementation.
Rail Station Monitor
Miami-Dade County DTPW
04.2010 - 12.2015
- Coordinated daily station operations and public communications.
- Maintained incident documentation and operational records.
- Worked with Safety & Security, Fire Rescue, law enforcement, and maintenance.
311 Government Information Specialist
Miami-Dade County
03.2008 - 04.2010
- Provided information and assistance to thousands of residents regarding County services.
- Researched County regulations, programs, and procedures to resolve customer inquiries.
- Represented multiple County departments while delivering exceptional public service.
Clerk 3 / Telestaff Technician
Miami-Dade Fire Rescue
05.2006 - 03.2008
- Maintained personnel records and staffing documentation.
- Processed scheduling, leave, overtime, and administrative transactions.
- Supported Fire Rescue leadership and trained new employees.
Court Records Specialist I
Miami-Dade Clerk of Courts
09.2004 - 04.2006
- Maintained and processed official court records.
- Reviewed legal documents for accuracy and completeness.
- Trained staff and ensured quality control of public records.
Office Support Specialist 2
Miami-Dade Clerk of Courts
05.2003 - 09.2004
- Reviewed legal pleadings and assigned appropriate docket codes.
- Performed records research and maintained court documentation.
Education
Bachelor of Science - Administration
Barry University
Skills
- Consumer Outreach
- Public Information
- Records Management
- Regulatory Compliance
- Administrative Management
- Staff Supervision
- Operational Performance Monitoring
- Policy Interpretation
- Executive Report Writing
- Data Analysis
- Customer Service
- Interdepartmental Coordination
- Process Improvement
- Microsoft Office Suite
Certification
- Florida Real Estate Sales Associate, Active
- Florida Notary Public, 06/01/30
Timeline
Chief Supervisor – Rail Traffic Control
Miami-Dade County DTPW
03.2025 - Current
Lead Rail Traffic Controller
Miami-Dade County DTPW
12.2015 - 03.2025
Licensed Real Estate Sales Associate (Part-Time)
FIP Realty Services
12.2013 - Current
Rail Station Monitor
Miami-Dade County DTPW
04.2010 - 12.2015
311 Government Information Specialist
Miami-Dade County
03.2008 - 04.2010
Clerk 3 / Telestaff Technician
Miami-Dade Fire Rescue
05.2006 - 03.2008
Court Records Specialist I
Miami-Dade Clerk of Courts
09.2004 - 04.2006
Office Support Specialist 2
Miami-Dade Clerk of Courts
05.2003 - 09.2004
Bachelor of Science - Administration
Barry University