Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nicole Lockridge

Nicole Lockridge

Tupelo,MS

Summary

Bringing over five years of experience in medical billing and customer service with a proven track record of accuracy, efficiency, and professionalism. Striving for top collector status, recognized for perfect performance stats and excellent customer service. Expertise spans the full revenue cycle, from insurance verification and claim submission to financial assistance coordination, ensuring optimized cash flow and minimal billing errors. Strong administrative and customer service skills from Whirlpool Inc., repeatedly recognized as a top sales associate. Confident that blend of billing knowledge, problem-solving ability, and dedication to service excellence would contribute to streamlined operations, improved patient satisfaction, and overall revenue growth for your organization.

Overview

25
25
years of professional experience

Work History

Billing Specialist

HCA Healthcare
04.2022 - 08.2024
  • Responsible for overseeing the billing process for customers or patients. Their duties include processing payments on behalf of a customer or patient, maintaining organized financial records to aide reporting and calculating bill totals. Adding and filing insurance, submitting claims for Workmen’s compensation, updated demographic information and requesting financial assistance application for guarantors. I maintain Top collector status with perfect stats and Awesome Customer Service Skills.

Medical Billing Specialist

R1 RCM
12.2020 - 04.2022
  • Managed tasks with precision and attention to detail.
  • Generated significant returns on investment across all stages of the revenue cycle.
  • Facilitated insurance verification by collecting 7 key data elements crucial for correct patient identification and billing.
  • Updated patient demographic information on ADT system according to departmental policy.
  • Supported resolution of account discrepancies related to patient balances.
  • Executed additional tasks and projects as delegated.

Senior Customer Service

Whirlpool Inc.
12.2018 - 12.2020
  • Senior Customer Service Representative (SCR)-
  • Duties included:
  • Managed orders for parts and coordinated extended warranty plans.
  • Handled registration, product exchange, and troubleshooting for Kitchen Aid small appliances.
  • Served as Virtual Online Leader (VOL) for team.

HR Assistant/ Medical Records Clerk

Phillips State Prison (University of Georgia)
01.2017 - 12.2018
  • Delivered consistent results through effective task management.
  • Processed orders, organized charts, and managed telemedicine appointments.

Customer Service Manager/ Coach

Asurion
04.2012 - 11.2016
  • Conveyed company policies and expectations to team, providing constructive feedback to foster new habits and enhance performance.

Unit Coordinator

Women's Center
01.2000 - 03.2012
  • Trained new secretary employees and entered physicians' and residents' orders into the computer.
  • Managed multiple phone lines, prepared surgery patient charts, and completed consents and History and Physicals for patient charts.

Education

Bachelor's degree - business management

University of Mississippi
Oxford, MS

Associate's degree - health information management

Itawamba Community College
Tupelo, MS

Associate of Arts degree -

Itawamba Community College
Tupelo, MS

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork

Timeline

Billing Specialist

HCA Healthcare
04.2022 - 08.2024

Medical Billing Specialist

R1 RCM
12.2020 - 04.2022

Senior Customer Service

Whirlpool Inc.
12.2018 - 12.2020

HR Assistant/ Medical Records Clerk

Phillips State Prison (University of Georgia)
01.2017 - 12.2018

Customer Service Manager/ Coach

Asurion
04.2012 - 11.2016

Unit Coordinator

Women's Center
01.2000 - 03.2012

Bachelor's degree - business management

University of Mississippi

Associate's degree - health information management

Itawamba Community College

Associate of Arts degree -

Itawamba Community College
Nicole Lockridge