Nicole Lott
Longview,WA
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
12
12
years of professional experience
Work History
CNA
Frontier Rehabilitation and Extended Care Center
Longview, WA
07.2018 - Current
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and coordinated care plans for optimal outcomes.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Educated residents and families on care procedures, enhancing understanding of health management.
- Trained new staff on best practices in resident care and safety protocols, fostering a collaborative environment.
- Streamlined documentation processes, improving accuracy and compliance with regulatory standards.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
Waitress
Skippers
Longview, WA
03.2018 - 06.2018
- Trained and mentored new waitstaff on restaurant procedures and menu knowledge.
- Implemented strategies to streamline table turnover and improve overall dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
The Grey Goat
Oakville, WA
06.2017 - 10.2017
- Delivered exceptional customer service to enhance guest satisfaction and foster repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Managed multiple tables efficiently, prioritizing tasks during peak service hours.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Upheld cleanliness standards across dining areas, ensuring compliance with health regulations.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
Cleaner
American Maids
Tumwater, WA
06.2014 - 07.2015
- Maintained cleanliness and sanitation in residential and commercial spaces.
- Operated cleaning equipment including vacuums, floor buffers, and pressure washers.
- Implemented effective cleaning techniques to enhance efficiency and quality of service.
- Trained new staff on proper cleaning methods and safety protocols.
Education
CMA - Medical Assistant
Concorde Career College
Portland, OR10-2026
High School Diploma -
Castle Rock
Castle Rock, WA06-2019
Certified Nursing Assistant -
Mary Ann's CNA School
Woodland, WA08-2018
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology
- Phlebotomy
- Charting/Documenting
- Administering injections
- Pharmacology
- EKG/ECG
- CLIA-waived testing
- Rooming patients
- Sterile techniques
- Obtaining medical history
- BLS/CPR certified
- OSHA Bloodborne Pathogens Certified
- Communication
- Stocking inventory
Timeline
CNA
Frontier Rehabilitation and Extended Care Center
07.2018 - Current
Waitress
Skippers
03.2018 - 06.2018
Waitress
The Grey Goat
06.2017 - 10.2017
Cleaner
American Maids
06.2014 - 07.2015
CMA - Medical Assistant
Concorde Career College
High School Diploma -
Castle Rock
Certified Nursing Assistant -
Mary Ann's CNA School