Nicole Lucas
Southampton,PA
Summary
Reliable Operations Manager with over 10 years of experience in a financial institute with bookkeeping, payroll and financial management. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Overview
11
11
years of professional experience
Work History
Operations Manager
Greenwood Financial Services
Glenside, PA
05.2011 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised daily operations of multi-million dollar finance operation.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Positively interacted with all partners, employees and clients using exemplary communication and interpersonal talents.
- Developed strategic plans for day-to-day financial operations.
- Displayed absolute discretion at handling confidential information.
Education
Associate of Applied Science - Business Management
Ashworth College
Skills
- Workflow Optimization
- Focus and Follow-Through
- Planning and Implementation
- Customer Service
- Department Oversight
- Finance and Accounting Oversight
- Policy Development and Enforcement
- Human Resources Oversight
- Staff Training
- Maintaining Compliance
- MS Office
- Policies and Procedures Implementation
Timeline
Operations Manager
Greenwood Financial Services
05.2011 - Current
Associate of Applied Science - Business Management
Ashworth College
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