Nicole Lucas
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of post-secondary education
20
20
years of professional experience
Work History
Shift Lead
Walgreens
Honolulu
12.2024 - 07.2026
- Supervised daily operations and ensured compliance with company policies.
- Trained new employees on procedures and customer service standards.
- Managed inventory levels and organized product displays effectively.
- Assisted customers with inquiries and resolved issues promptly.
- Monitored cash handling procedures for accuracy and security.
- Implemented promotional displays to enhance product visibility and sales.
- Collaborated with team members to maintain a clean and organized store environment.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Responded to customer inquiries and complaints in a professional manner.
- Delegated tasks to employees and monitored activities and task completion.
- Conducted inventory counts to assess stock levels accurately., resolved discrepancies and completed paperwork to keep system accurate and current.
Assistant GM
McDonald's
Honolulu
12.2006 - 11.2024
- Assisted GM in developing and implementing strategies to improve operational efficiency and customer satisfaction.
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained and mentored team members on customer service techniques.
- Motivated and led team members to work together to achieve targets.
- Ensured compliance with health and safety regulations for food handling.
- Managed human resources functions such as hiring, training, onboarding and employee relations.
- Developed training materials for onboarding new employees effectively.
- Conducted regular meetings with staff to ensure smooth operations of the business.
- Monitored staff performance and provided constructive feedback regularly.
- Collaborated with management to streamline operational processes and improve efficiency.
- Implemented inventory control measures to reduce waste and manage stock.
- Monitored inventory levels and ensured timely replenishment of stock items.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed customer complaints and took corrective actions when needed.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Arts - Pharmacy Technician
Heard Business College
Honolulu, HI 05.2008 - 07.2010
CPHT - Pharmacy Technician
Caregiver Training School
Honolulu, HI 08.2006 - 11.2007
Skills
- Shift leadership
- Team leadership
- Employee training
- Customer service
- Inventory management
- Regulatory compliance
- Cash handling
Timeline
Shift Lead
Walgreens
12.2024 - 07.2026
Associate of Arts - Pharmacy Technician
Heard Business College
05.2008 - 07.2010
Assistant GM
McDonald's
12.2006 - 11.2024
CPHT - Pharmacy Technician
Caregiver Training School
08.2006 - 11.2007