Nicole Lui
Tucson,AZ
Summary
Office management, Customer service experience handling a wide range of administrative tasks . I create high-quality professional relationships with customers. I excel in adapting to various communications styles and maintaining a professional empathic demeanor. Strong dedication to helping and resolving issues and cultivating a positive image of the company
Overview
20
20
years of professional experience
Work History
U-Haul Authorized Dealer
U-HAUL
Tucson, AZ
02.2022 - Current
- Move and hook up U-Haul trucks, trailers, and auto transport.
- Prepare rental reservations, dispatch equipment , check in returned equipment
- Clean and inspect all equipment on the lot including checking fluids and ensuring that inspection is completed
- Handled high-pressure sales situations with grace, maintaining professionalism under stress.
- Participate in ongoing continuous U-Haul education through U-Haul university
Executive / Administrative Assistant
Veteran's Housing Agency Inc.
Tucson, AZ
01.2015 - Current
- Support the CEO primarily and provide additional support to executive team members, as directed, to ensure that company goals and objectives are accomplished and that operations run efficiently
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks,managing daily operations
Assistant/Co- Manager
Genesco Inc.
Tucson, AZ
06.2004 - 11.2009
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
Leasing Agent
Transwest Properties
Tucson
10.2009 - 12.2011
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Assistant Store Manager
Famous Footwear
Tucson, AZ
10.2011 - 06.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Skills
Energetic and Hardworking
Highly Organized
Attention To Detail
Ability to Muli-Task
Provide A High Level Of Customer Service
Strong Interpersonal Skills and Adaptability
Reference
Phillip Fileccia
CEO , Veterans Housing Agency Inc.
Phillip.a.fileccia@gmail.com
- Phone : 520-599-8005
Timeline
U-Haul Authorized Dealer
U-HAUL
02.2022 - Current
Executive / Administrative Assistant
Veteran's Housing Agency Inc.
01.2015 - Current
Assistant Store Manager
Famous Footwear
10.2011 - 06.2015
Leasing Agent
Transwest Properties
10.2009 - 12.2011
Assistant/Co- Manager
Genesco Inc.
06.2004 - 11.2009