Nicole Lynch
219 1st Street, Scotia,NY
Summary
Dynamic leader with over seven years of experience and a proven track record of customer satisfaction. Known for superior problem-solving and communication skills, driving high customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Shop Manager
Stewart's Shops
Albany, New York
10.2022 - Current
- Oversaw daily store operations, ensuring efficient workflow to enhance overall customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Received 3 Shop Excellence awards and commendation from the company President for superior customer service.
- Led shop growth of 30% in 2 years through superior customer service and workflow optimization.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Assistant Manger
Fedex
Albany, New York
05.2019 - 10.2022
- Assisted in resolving customer inquiries and service-related issues promptly.
- Operated several programs within the Adobe Creative Suite and Microsoft 365.
- Created reports on sales trends, inventory levels, and financial data.
- Coordinated with the IT department to troubleshoot and resolve technical issues, minimizing downtime in store operations.
Department Manager
Walmart
Catskill, New York
06.2018 - 05.2019
- Resolved customer issues promptly, enhancing the overall shopping experience.
- Managed inventory levels and coordinated timely restocking of merchandise to ensure product availability.
- Collaborated with other departments to streamline operations and improve workflow across multiple teams.
Skills
- Microsoft 365
- Adobe Creative Suite
- Customer service
- Problem solving
- Communication skills
- Time management
- KPI tracking
- Teamwork and collaboration
- Training & Development
Timeline
Shop Manager
Stewart's Shops
10.2022 - Current
Assistant Manger
Fedex
05.2019 - 10.2022
Department Manager
Walmart
06.2018 - 05.2019