Nicole MacCabee

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Set overall vision and provided team leadership.
• Conducted routine inspections to check quality and compliance with established specifications.
• Maintained compliance with company policies, objectives and communication goals.
• Organized contests and established goals to optimize productivity and improve employee morale.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Tracked and prepared quarterly reports to present to leadership.
• Interviewed, hired and trained new employees for production positions.
• Conducted employee evaluations to provide feedback and set expectations for future job performance.

Fulfilled online textbook orders, inventory audits, assisted students with various types of financial aid, assisted students with class materials and textbooks, responsible for opening and closing the bookstore, supervised other store staff.