Thomas Murfin
Hanna City,IL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Emergency Communications Center Supervisor
City Of Peoria
Peoria, IL
10.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Provided supportive link between external customers and internal operations.
- Evaluated employee performance and coached and trained to improve weak areas.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Firefighter/EMT-B
Logan-Trivoli Fire Protection District
HANNA CITY, IL
03.2021 - Current
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Firefighter/EMT-B
Limestone Township Fire Protection District
Peoria, IL
03.2021 - Current
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
Firefighter/EMT-Basic
Dunlap Community Fire Protection District
Dunlap, IL
05.2014 - 03.2021
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Trained fire personnel in safe and proper operation and maintenance of fire department apparatus and vehicles.
Emergency Communications Telecommunicator
City Of Peoria
Peoria, IL
10.2016 - 10.2020
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Merchandiser
Coca-Cola Refreshments
Bartonville, IL
08.2014 - 10.2016
- Planned and coordinated product availability for advertising and promotion purposes.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
Education
No Degree - Paramedic
Peoria Area EMS
Peoria, ILAssociate of Science - Fire Science Technology
Illinois Central College
East Peoria, ILHigh School Diploma -
Dunlap High School
Dunlap, IL05.2014
Skills
- Staff Development and Training
- Motivational Leadership
- Schedule Coordination
- Coaching and Mentoring
- Microsoft Office Suite
- Handling Customer Complaints
- Quality Assurance
- Complex Problem Solving
- Team Management and Supervision
- Decision Making
- Confidence and Drive
- Multitasking and Prioritization
Accomplishments
- Received Exceptional Performance for handling of Peoria HIgh School Bomb threat call in 2017.
- Promoted from Emergency Communications Telecommunicator to Emergency Communications Center Supervisor in October of 2020.
- Promoted to Emergency Communications Center Training Supervisor in March of 2021.
Certification
- Basic Operations Firefighter
- Advanced Technician Firefighter
- Emergency Medical Technician-Paramedic
- Emergency Medical Dispatcher
- LEADS 3.0 Full Access
Timeline
Firefighter/EMT-B
Logan-Trivoli Fire Protection District
03.2021 - Current
Firefighter/EMT-B
Limestone Township Fire Protection District
03.2021 - Current
Emergency Communications Center Supervisor
City Of Peoria
10.2020 - Current
Emergency Communications Telecommunicator
City Of Peoria
10.2016 - 10.2020
Merchandiser
Coca-Cola Refreshments
08.2014 - 10.2016
Firefighter/EMT-Basic
Dunlap Community Fire Protection District
05.2014 - 03.2021
No Degree - Paramedic
Peoria Area EMS
Associate of Science - Fire Science Technology
Illinois Central College
High School Diploma -
Dunlap High School