Nicole Mackie
Queens,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Secretary
NYC Care Adult Day Care
08.2021 - Current
- Maintained over 60+ calls per day.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Filed patient charts, shredded sensitive files, organized digital files with Microsoft.
- Opened, sorted, and distributed incoming messages and correspondence throughout department.
- Purchased and maintained office supply inventories, carefully adhering to annual budget.
Customer Service Representative
ShopRite
07.2014 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 50 customer calls per day.
Child Care Assistant
Liitle Angels Daycare
04.2011 - 05.2014
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Maintained school and extracurricular schedules and transported children to and from activities in safe and timely manner.
- Trained new daycare assistants on health and safety standards.
- Organized and chaperoned several field trips for students with parental approval.
- Supervised over 20 children every day, making sure all were all cared for throughout day.
Education
High School Diploma -
August Martin High School
Jamaica, NY06.2011
Skills
- Advanced Excel Spreadsheet Functions
- Staff Orientation and Training
- Set Appointments
- Organize Files
- Call Distribution
- Call Center Operations
- Customer Consulting
- Customer Service
Certification
CPR and First Aid Certified
Food Handlers Certificate
Timeline
Administrative Secretary
NYC Care Adult Day Care
08.2021 - Current
Customer Service Representative
ShopRite
07.2014 - 05.2022
Child Care Assistant
Liitle Angels Daycare
04.2011 - 05.2014
High School Diploma -
August Martin High School
CPR and First Aid Certified
Food Handlers Certificate
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