Nicole Maddox

Assist students by stocking and organizing pantry goods, ensuring accessibility to essential resources. Provide one-on-one support, problem-solving student concerns, and referring them to additional campus services. Utilize PeopleSoft and TBH System to manage inventory and track student interactions. Maintain a welcoming environment while addressing student needs with compassion and efficiency.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered Zendesk, Xlite, and Zendesk for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Created schedules for employees.
• Supervised front end.
• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Monitored cash drawers in Number checkout stations to verify adequate cash supply.

• Installed cables and built sonar systems for Navy ships.
• Conducted fire watch and adhered to OSHA safety standards.
• Inspected fiber-optic cables.