Nicole Malarchak
Clifton,NJ
Summary
Experienced Project Manager with a proven track record in planning, directing, and overseeing multiple projects within the healthcare industry, specifically focused on Business Machines. Skilled in identifying project needs and implementing solutions within scope and budget constraints. Collaborates effectively with cross-functional teams to ensure seamless execution and project delivery. Committed to driving efficiency, optimizing processes, and achieving measurable results in a fast-paced and dynamic environment.
Overview
11
11
years of professional experience
Work History
Project Manager
Stewart Business Systems, A Xerox Company
02.2022 - Current
- Successfully managing 5 or more projects simultaneously per month by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Develop comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborate with department leads and end users to assess equipment requirements for both new and existing sites.
- Plotting out equipment plans onto site drawings for review.
- Create sales quotes for equipment procurement.
- Create and process Sales Orders and ship tickets.
- Coordinate equipment coming in and out with cross-functional teams in my organization as well as clients to ensure we consistently meet deliverables according to deadlines.
- Partner with clients and IT personnel to obtain information and prepare implementation plans and documents, as well as schedule analysts.
- Oversee implementation, identify risks, monitor progress and adjust resources and schedules to maintain project timelines.
- Facilitate project closure by coordinating final meetings, ensuring all equipment installations are completed and confirming all documentation is finalized.
- Facilitate follow up meetings with clients to discuss
Implementation Specialist
Stewart Business Systems, A Xerox Company
10.2019 - 02.2022
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Optimized software configurations for individual clients, tailoring solutions to meet unique business needs.
- Installed, configured and networked Xerox copiers within a healthcare setting.
Product Training Specialist
Stewart Business Systems, A Xerox Company
08.2018 - 10.2019
- Served as a subject matter expert during interdepartmental meetings, contributing valuable insights into existing product offerings and potential future developments.
- Organized training sessions of up to 50 people to deliver in-depth knowledge of new product releases, features, and functionalities to customers.
- Collaborated with cross-functional teams to develop targeted product trainings that addressed specific needs and challenges.
- Continually sought feedback from trainees, using their insights to refine and improve future training sessions.
Mobility and Technology Supervisor
Staples, Inc.
01.2017 - 08.2018
- Performed repairs on Desktops, laptops, iPhones and printers.
- Served as key holding manager, responsible for opening and closing the facility and ensuring security and operational readiness.
- Met or exceeded IT Service and Sales Metrics on a weekly basis.
- Ensured compliance with company regulations by maintaining up-to-date documentation and conducting regular audits of inventory and processes.
Print and Marketing Supervisor
Staples, Inc.
10.2013 - 01.2017
- Streamlined workflow processes for increased productivity and reduced wait times for customers.
- Assisted in the training and development of 7 new copy center associates, fostering a positive team dynamic.
- Created schedules for staff members while balancing workload demands with employee availability effectively.
- Addressed customer concerns promptly, resolving issues professionally to maintain client satisfaction.
- Consistently maintained Customer Satisfaction scores of 80% or higher.
Front Desk Assistant
Long Insurance Agency
12.2013 - 01.2016
- Streamlined front desk operations for increased efficiency and improved customer service.
- Handled sensitive customer information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
Hudson County School of Technology
North BergenSkills
- Cross-Functional Collaboration
- Communication
- Microsoft Office Suite
- Customer Relations
- Data Entry
- Detail Oriented
- Time Management
- Creative Thinking
Timeline
Project Manager
Stewart Business Systems, A Xerox Company
02.2022 - Current
Implementation Specialist
Stewart Business Systems, A Xerox Company
10.2019 - 02.2022
Product Training Specialist
Stewart Business Systems, A Xerox Company
08.2018 - 10.2019
Mobility and Technology Supervisor
Staples, Inc.
01.2017 - 08.2018
Front Desk Assistant
Long Insurance Agency
12.2013 - 01.2016
Print and Marketing Supervisor
Staples, Inc.
10.2013 - 01.2017
High School Diploma -
Hudson County School of Technology
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