Nicole Malicoat
Mansfield,TX
Summary
Dynamic Massage Therapist and Co-Owner at Copper Creek Construction with a proven track record in client retention and relationship management. Expert in assessing customer needs and delivering tailored solutions, resulting in enhanced satisfaction. Skilled in business management and negotiation, driving operational efficiency and fostering lasting partnerships.
Overview
2026
2026
years of professional experience
Work History
Massage Therapist
Self Employed
Burleson, TX
09.2010 - Current
- Provided exceptional customer service, addressing client needs and preferences effectively.
- Maintained cleanliness and organization of treatment areas, ensuring a welcoming environment.
- Assisted in scheduling appointments, managing client records accurately and efficiently.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Successfully operated an independent practice, maintaining all financial, administrative, and regulatory responsibilities.
Co-Owner
Copper Creek Construction
Burleson, TX
2009 - 2013
- Oversaw project management, ensuring timely completion and adherence to budget constraints.
- Developed strategic partnerships with suppliers to enhance material procurement processes.
- Implemented quality control measures, resulting in improved customer satisfaction ratings.
- Developed and implemented foundational processes to enhance business operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of potential customers.
- Provided design consultation to help clients select finishes, layouts and materials aligned with their vision and budget.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
Education
Bachelor of Science - Business Management
The University of Texas At Arlington
Arlington, TexasSkills
Professionalism and ethics
Customer needs assessment
Relationship building and management
Business management
Administrative procedures
Client retention
Customer service
Product and service promotion
Timeline
Massage Therapist
Self Employed
09.2010 - Current
Co-Owner
Copper Creek Construction
2009 - 2013
Bachelor of Science - Business Management
The University of Texas At Arlington