Nicole Mann
Sacramento,CA
Summary
Dynamic administrative and operations professional with over 10 years of experience in delivering high-level support in coordination, records management, financial processing, and customer service. Expertise in managing sensitive information, tracking payments, preparing detailed reports, and facilitating cross-departmental collaboration while consistently meeting strict deadlines and compliance standards. Recognized for exceptional accuracy, reliability, and strong organizational skills that drive efficiency and enhance operational effectiveness. Committed to fostering a productive work environment through proactive problem-solving and effective communication.
Overview
13
13
years of professional experience
Work History
Senior Sales Coordinator
Courtyard by Marriott Cal Expo, Fairfield Inn & Suites Cal Expo, Residence Inn Sacramento Airport Natomas
02.2022 - 01.2026
- Applied strong interpersonal and communication skills to influence and encourage colleagues, enhancing team dynamics.
- Enhanced operational efficiency by providing comprehensive administrative support to group sales manager, catering sales manager, and director of sales. Improved communication channels, resulting in better alignment of sales strategies and client engagement. Facilitated timely completion of projects through effective coordination of resources.
- Managed communication channels between sales and hotel departments, focusing on delivering outstanding service for group events and meetings.
- Audited banquet checks for accuracy and managed posting processes for groups utilizing master accounts to enhance operational efficiency.
- Facilitated inquiry management by routing requests to suitable sales managers. Generated quotes for group and event bookings, maintaining service continuity during sales manager absences.
- Reviewed and completed rooming lists and pertinent details for group bookings to enhance guest experience upon arrival.
- Presented detailed briefings on upcoming events during weekly BEO meetings, enhancing communication among key staff members.
- Managed small client meetings, overseeing all aspects from initial discussions to final delivery.
- Executed comprehensive payment handling for sales department, encompassing cash, check, credit/debit, and direct billing methods.
- Achieved seamless hotel arrangements for Sacramento Republic FC by effectively managing contacts for all away teams. Strengthened club's reputation through proactive liaison efforts with visiting teams, ensuring smooth operations during away matches.
- Developed and maintained relationships with corporate clients to drive repeat business.
- Analyzed market trends and coordinated targeted sales initiatives to optimize revenue across various hotel brands.
- Analyzed and restructured booking workflows, resulting in increased efficiency and heightened client satisfaction.
- Conducted market research to identify trends and adjust pricing strategies accordingly.
- Orchestrated cross-functional team efforts to ensure efficient project execution throughout all phases.
Sales Coordinator
Courtyard by Marriott Midtown-Sacramento
12.2017 - 06.2020
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- Provides administrative support for Group Sales Manager, Catering Sales Manager, and Director of Sales.
- Communicates between the sales department and the other departments of the hotel to ensure exceptional service of the groups and meetings staying at the hotel.
- Ensures all Banquet Checks are accurate and posted correctly, as well as any Groups who have Master Accounts.
- Take in inquiries and delegates to the appropriate Sales Manager.
- Finalize rooming lists and all other key details for groups arriving at the hotel.
- Attends weekly BEO meeting, providing details on upcoming events to all key staff members.
- Takes on small meetings, working with the client from start to finish.
- Handled all payments associated with the sales department (cash, check, credit/debit & direct billing)
Interim Accounting Manager
Courtyard by Marriott Midtown-Sacramento
09.2017 - 12.2017
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Compiles, codes, categorizes, calculates, audits, or verifies information or data.
- Balances credit card ledgers.
- Resolved chargebacks against the hotel.
- Stayed on top of any AR accounts, and kept 80% of accounts up to date and within 30 days.
- Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.
- Submits reports in a timely manner, ensuring delivery deadlines.
- Ensures profits and losses are documented accurately.
- Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
- Completes period end function each period.
- Submitted all invoices in a timely manner.
- Counted cash banks weekly ensuring all numbers were accurate.
Front Desk Agent/Relief Night Auditor
Courtyard by Marriott Sacramento Midtown
07.2015 - 09.2017
- Managed preparation, organization, and safeguarding of confidential files and audit records utilizing the Fosse system.
- Streamlined daily accounting processes by reconciling all data entries from manual and computerized sources.
- Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computers
- Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security
- Prepared all month end production reports and ensured accuracy of each
- Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing.
- Recognized for ability to handle and resolve confrontational guest situations
- Provided excellent customer service, tourism information and completed end of shift reports.
- Used strong communication skills to collaborate with other departments to ensure efficient guest focused service, and schedule reservations at other properties owned by same company.
- Also trained in aspects of housekeeping such as inspecting, making boards and the Marriott Brand Standards.
- Delivered exceptional guest service, resolving inquiries and complaints with professionalism.
- Managed check-in and check-out processes, ensuring seamless guest experiences.
- Coordinated communication between departments to enhance operational efficiency.
- Trained new front desk staff on policies and procedures for optimal performance.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Legislative Database Analyst
Lexis Nexis
02.2013 - 05.2013
- Accurately delivering all content for their assigned jurisdictions
- Knowing all phases of the legislative cycle - introduced through enactment, as well as content from legislative calendars and text processing/XML conversion
Education
High School Diploma -
Sacramento High School
Sacramento, CA05-2008
Awards
Hospitality Hero of the Year
August 2024
Awarded at the Sacramento Hotel Association’s 30th annual hospitality gala., Employee of the Year
December 2023, Employee of the Month
June 2023, Department of the Year
December 2019
Assisted the Sales Department in winning Department of the Year 2019., Hero of the Year
December 2019
Won Hero of the Year award for 2019., Rockstar of the Quarter
March 2018
Won Rockstar of the Quarter for 1st Quarter of 2018
Timeline
Senior Sales Coordinator
Courtyard by Marriott Cal Expo, Fairfield Inn & Suites Cal Expo, Residence Inn Sacramento Airport Natomas
02.2022 - 01.2026
Sales Coordinator
Courtyard by Marriott Midtown-Sacramento
12.2017 - 06.2020
Interim Accounting Manager
Courtyard by Marriott Midtown-Sacramento
09.2017 - 12.2017
Front Desk Agent/Relief Night Auditor
Courtyard by Marriott Sacramento Midtown
07.2015 - 09.2017
Legislative Database Analyst
Lexis Nexis
02.2013 - 05.2013
High School Diploma -
Sacramento High School