Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Manson

Summary

Enthusiastic Sales professional with expertise in managing multiple priorities with a positive attitude and driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Specialist - Existing Business

Mass General Brigham Health Plan
04.2022 - Current
  • Collaborated with cross-functional teams to analyze client data and identify key trends, leading to the implementation of targeted retention initiatives that resulted in a 10% increase in overall account retention
  • Supported multiple Senior Account Executives with managing 100+ subscriber groups and 3 Merged Market Account Executives with ad-hoc requests, monthly reporting, internal team assistance and support with benefits, claims and product offerings
  • Built strong client broker relationships and delivered solutions that met client expectations; maintained effective relationships - both internal and external

Sales Implementation Coordinator

Mass General Brigham Health Plan
09.2018 - 04.2022
  • Actively participated in monthly team meetings for system improvements for Implementation team and produced weekly reports on number of open and pending renewals, terminations and accounts requiring special member moves
  • Point person for Account Executives for their renewal related questions and processes
  • Processed approximately 1,810 renewals annually, that included plan changes and off-anniversary policy additions

Broker Account Support Specialist

Mass General Brigham Health Plan
07.2015 - 09.2018
  • Hosted group open enrollment meetings to ensure members had a clear understanding of their benefits and triaged concerns
  • Handled high volume of calls from existing and prospective members on selection of plans and navigating benefits and claims questions
  • Focused on first call resolution and customer satisfaction by exceeding department metrics by identifying and escalating priority issues when necessary

Department Manager/Assistant Store Manager

Hennes & Mauritz (H&M)
11.2003 - 07.2015
  • Analyzed daily and weekly key performance indicators to optimize scheduling of staff and product sales
  • Maintained sales and profit goals of the store to motivate the team and supported their growth and development
  • Managed recruitment, training, development, and succession planning for local and district wide stores

Education

Bachelor of Science - Business

Southern New Hampshire University

Skills

  • Microsoft Office
  • Dynamics 365
  • Salesforce
  • Customer relationship management
  • Sales process optimization
  • Client Account Management
  • Sales Industry Knowledge
  • Product and Service Knowledge

Certification

  • National Health Producer License - 2018

Timeline

Sales Specialist - Existing Business

Mass General Brigham Health Plan
04.2022 - Current

Sales Implementation Coordinator

Mass General Brigham Health Plan
09.2018 - 04.2022

Broker Account Support Specialist

Mass General Brigham Health Plan
07.2015 - 09.2018

Department Manager/Assistant Store Manager

Hennes & Mauritz (H&M)
11.2003 - 07.2015

Bachelor of Science - Business

Southern New Hampshire University
  • National Health Producer License - 2018
Nicole Manson