Nicole Marchand
TIGARD,OR
Summary
Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player .
Overview
15
15
years of professional experience
Work History
EVS Housekeeper
Kaiser Permanente
Clackamas, OR
01.2018 - 03.2022
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Collector Two
US Bank
Portland, OR
09.2016 - 05.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Evaluated, researched and resolved discrepancies.
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Reviewed accounts for compliance with repayment agreements.
Education
No Degree - Central Sterile Processing
Martinson College
California11.2021
Medical Coding And Billing
Pioneer Pacific College
Wilsonville, OR01.2006
Skills
- RECORDS REVISES ACCOUNT HISTORIES, PROCESSES PAYMENTS, REEVALUATES PAYMENT PLANS
- RESPONSIBLE FOR PRIORITIZING AND ENTERING OVERDUE ACCOUNTS INTO COLLECTION PROCESS IN TIMELY MANNER
- COLLECT PAYMENTS ON PAST DUE BILLS INFORM CLIENTS OF OVERDUE ACCOUNTS AND AMOUNTS DUE ATTEMPT TO COLLECT PAYMENT
- INFORM ALL CUSTOMERS INFORMATION IS CORRECT INCLUDING PHONE NUMBERS AND ADDRESSES
- SET UP REPAYMENTS PLANS AND NEW TERMS OF SALE AND STATE LAWS DEALING WITH DEBT COLLECTION
- CHEMICAL HANDLING
- HAZARDOUS CHEMICAL TRAINING
- QUALITY CONTROL GUIDELINES
- WORKED WITH EPIC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
EVS Housekeeper
Kaiser Permanente
01.2018 - 03.2022
Collector Two
US Bank
09.2016 - 05.2017
No Degree - Central Sterile Processing
Martinson College
Medical Coding And Billing
Pioneer Pacific College
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