Nicole Mardiants
Canoga Park,CA
Summary
Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Key Holder
Tommy Bahama
11.2023 - Current
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Retail Store Supervisor
Topanga Social
04.2023 - 10.2023
- Directed customers and helped with product questions, selections and purchases
- Stocked merchandise, clearly labeled items, and arranged products according to floor set
- Monitored sales floor and merchandise displays, restocked and reorganized products
- Used POS system to process sales, online orders, and gift card activations
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Created timely and accurate inventory, cash and production reports for senior managers.
Restaurant Team Member / Trainer
Shake Shack
10.2022 - 10.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Greeted guests and answered menu item questions
- Restocked condiment dispenser, napkins, silverware, and drink machines to prevent shortages
- Trained new employees by demonstrating tasks and coaching on station responsibilities
Education
M.S. - Human Computer Interaction
DePaul University
Chicago, IL05.2025
B.A. - Modern & Classical Languages and Literatures
California State University, Northridge
Northridge, CA05.2022
Skills
- Credit card transaction processing
- Operational standards
- Customer interaction
- High volume environments
- Stock management
- Merchandising
- Training and mentoring
- Promotional strategies
- Store operations
- Daily reporting
- Task delegation
- Inventory monitoring
- Sales coaching
Languages
English
Russian
Timeline
Key Holder
Tommy Bahama
11.2023 - Current
Retail Store Supervisor
Topanga Social
04.2023 - 10.2023
Restaurant Team Member / Trainer
Shake Shack
10.2022 - 10.2023
B.A. - Modern & Classical Languages and Literatures
California State University, Northridge
M.S. - Human Computer Interaction
DePaul University
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