Nicole Swiger
Westland
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and guest care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Hospitality Worker
Top Golf
Auburn Hills
04.2025 - Current
- Provided exceptional customer service to enhance guest experiences at entertainment venue.
- Maintained cleanliness and organization of dining and entertainment areas throughout shifts.
- Collaborated with team members to ensure smooth operations during busy events.
General Manager
Earl Enterprise
Greensboro
03.2024 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize guest satisfaction.
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, guest service, and sales.
- Built and maintained loyal, long-term guest relationships through effective management.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
General Manager
Earl Enterprise
Sterling Heights
05.2022 - 01.2024
- Created a positive work environment by developing team-building activities that encouraged collaboration among staff.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved guest complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Assistant Manager
Earl Enterprise
Livonia
02.2020 - 12.2023
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Team Leader Manager
The Iconic Collection
Detroit
01.2019 - 01.2020
- Provided guidance, coaching, and feedback to team members.
- Developed strategies to increase productivity and efficiency of the team.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Swartz Creek High School
Swartz Creek, MISkills
- Service Quality Improvement
- Guest Retention
- Advertising and marketing
- P&L Management
- Staff Training and Development
- Change Implementation
- Leadership
- Inventory Control
Certification
- Serv-Safe certified
- TIPS certified
- Alcohol Safety
Education and Training
other
References
References available upon request.
Timeline
Hospitality Worker
Top Golf
04.2025 - Current
General Manager
Earl Enterprise
03.2024 - Current
General Manager
Earl Enterprise
05.2022 - 01.2024
Assistant Manager
Earl Enterprise
02.2020 - 12.2023
Team Leader Manager
The Iconic Collection
01.2019 - 01.2020
High School Diploma -
Swartz Creek High School