Nicole Colclough
Gonzales,LA
Summary
Dedicated Medical Assistant with expertise in patient education, medical records management, and compassionate care, enhancing patient satisfaction through effective communication and attention to detail.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
Our Lady of the Lake
Baton Rouge, LA
07.2019 - Current
- Maintained medical records in Electronic Health Record (EHR) systems, enhancing data accuracy and accessibility.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Certified Medical Assistant
Livingston Parish Detention Center
Livingston, LA
10.2016 - 07.2019
- Administered medications and injections under physician and/or shift nurse supervision, maintaining strict adherence to safety protocols.
- Performed routine lab tests and collected specimens, facilitating timely diagnosis and treatment for inmates.
- Trained new staff on operational procedures and best practices in patient care within a correctional setting.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with healthcare team to develop care plans that addressed individual medical needs effectively.
- Assisted in patient intake and medical history documentation, ensuring accuracy and compliance with regulations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
Practical Nursing - Licensed Practical Nursing
River Parishes Community College
Gonzales, La 07.2026
High School Diploma -
Doyle High School
Livingston, LA05.2015
Certified Medical Assistant - Medical Assisting
Medical Training College
Baton Rouge, La 11.2016
Skills
- Medication administration
- Sterilization techniques
- Wound care
- Medical records management
- Conflict resolution
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Team collaboration
- Verbal and written communication
- Patient education
- Safety compliance
- Phlebotomy techniques
- Infection control
- Telephone etiquette
- Direct patient care
- Patient-focused care
- Professional bedside manner
- Companionship and emotional support
- Complex Problem-solving
- Monitoring patient progress
Timeline
Certified Medical Assistant
Our Lady of the Lake
07.2019 - Current
Certified Medical Assistant
Livingston Parish Detention Center
10.2016 - 07.2019
Practical Nursing - Licensed Practical Nursing
River Parishes Community College
High School Diploma -
Doyle High School
Certified Medical Assistant - Medical Assisting
Medical Training College