Nicole Marshall
Angleton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Warehouse Shipping Clerk
Excel Group
10.2025 - Current
- Coordinated shipping schedules to optimize delivery timelines
- Processed shipping documentation ensuring compliance with regulatory standards
- Managed inventory records, tracking shipments from origin to destination
- Oversaw product procedures to enhance product protection during transit
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Handled day-to-day shipping and receiving overseeing more than 100 loads per shift.
- Improved workflow with consistent adherence to safety regulations and guidelines within the warehouse environment.
- Collaborated with team members to ensure timely deliveries, resulting in increased customer satisfaction.
Imports Coordinator
Accelerated Inc
03.2024 - 03.2026
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.
Data Entry Clerk
Jet Airways
04.2022 - 03.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Event Specialist
Urban Air Adventure Park
02.2021 - 04.2022
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
- Managed event logistics and operations.
- Elevated guest satisfaction by addressing concerns promptly and professionally during
- Analyzed post-event feedback, implementing improvements based on insights gained for future success rates of the events organized.
Care Aide
Care Builder at Home
01.2019 - 01.2022
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Communicated effectively with diverse patient populations using active listening skills and cultural sensitivity, establishing trust and rapport quickly.
Customer Service Representative
Preventice Solutions
06.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
diploma - General Studies
Angleton High School
Angleton, TX05.2014
Skills
- Communication skills
- Customer service
- Documentation review
- Time management
- Computer literacy
- Leadership
- Microsoft excel
- Microsoft word
- Communication skills
Languages
English
Native or Bilingual
Timeline
Warehouse Shipping Clerk
Excel Group
10.2025 - Current
Imports Coordinator
Accelerated Inc
03.2024 - 03.2026
Data Entry Clerk
Jet Airways
04.2022 - 03.2024
Event Specialist
Urban Air Adventure Park
02.2021 - 04.2022
Customer Service Representative
Preventice Solutions
06.2019 - 02.2021
Care Aide
Care Builder at Home
01.2019 - 01.2022
diploma - General Studies
Angleton High School