Nicole Martin
Federal Way,WA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly capable of overcoming obstacles and working with challenging customers. Experienced in working with elderly and developmentally disabled clients.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Mortgage Advisor
CMG Financial/ Homebridge Financial
Tukwila, WA
12.2022 - 05.2024
- Conducted interviews with borrowers to assess financial capacity, goals and objectives of the loan.
- Analyzed financial statements and credit reports to determine eligibility for loan approval.
- Advised clients on appropriate mortgage products based on their individual needs.
- Negotiated terms and conditions of loan applications with lenders.
- Prepared detailed loan documents for underwriters in accordance with lender guidelines.
- Monitored closing dates to ensure timely completion of loan transactions.
- Maintained accurate records and files of all customer interactions and transactions.
Senior Mortgage Advisor
Wallick & Volk
Tacoma, WA
11.2018 - 12.2022
- Analyzed financial statements and credit reports to determine eligibility for loan approval.
- Advised clients on appropriate mortgage products based on their individual needs.
- Negotiated terms and conditions of loan applications with lenders.
- Monitored closing dates to ensure timely completion of loan transactions.
- Informed customers of loan application requirements and deadlines.
- Identified valuable solutions for customers with credit problems.
- Collaborated with company teams to expedite loan approval processes.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Utilized CRM systems to effectively manage client interactions and follow-ups.
- Established and nurtured relationships with real estate agents and other industry professionals.
- Maintained up-to-date knowledge of various loan products and compliance regulations.
- Guided applicants through the loan process, from application to closing.
- Educated customers regarding actions and strategies for debt repayment.
- Participated in professional development seminars and workshops to stay abreast of industry regulations and best practices.
- Ensured compliance with applicable laws and regulations governing consumer lending activities.
Senior Mortgage Advisor
Kiel Mortgage
Kent, WA
09.2002 - 11.2018
- Advised clients on appropriate mortgage products based on their individual needs.
- Negotiated terms and conditions of loan applications with lenders.
- Monitored closing dates to ensure timely completion of loan transactions.
- Reviewed appraisals, title insurance policies, surveys and other related documents prior to closing date.
- Provided ongoing support to customers throughout the life cycle of the loan process.
- Developed relationships with local banks and other lending institutions to maximize business opportunities.
- Educated customers on various financing options available including fixed-rate mortgages, adjustable rate mortgages and jumbo loans.
- Facilitated communication between lenders, buyers and sellers and settlement agents during the transaction process.
- Assisted borrowers in obtaining necessary documentation required for application submissions.
- Identified areas of improvement within existing processes and procedures and implemented solutions accordingly.
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
- Addressed and resolved applicant and borrower queries throughout the loan cycle.
- Educated clients on the implications of changes in mortgage rates.
- Facilitated workshops and seminars on mortgage products and financial literacy.
Adult Training Specialist DD
Rainier School
Buckley, WA
08.1994 - 09.2002
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
- Transported clients to medical appointments or other errands as needed.
- Participated in recreational activities with clients including reading, playing games, going for walks or attending social events.
- Assessed client needs on an ongoing basis and reported any changes to the supervisor or case manager promptly.
- Maintained accurate records of client progress notes regarding physical condition, medication administration and overall well-being.
- Ensured that all safety protocols were followed while working with clients in their home environment.
- Adhered strictly to HIPAA guidelines when handling confidential information about patients.
- Responded appropriately to emergency situations involving clients while adhering to safety regulations.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed safe lifting and transferring techniques to transport residents.
- Built strong and trusting rapport with clients and loved ones.
Education
High School Diploma -
Henry Foss
Tacoma06-1994
Skills
- Superior customer service
- Efficient time management
- Training and mentoring
- Proactive Problem Solving
- Sales Development
- Conflict resolution techniques
- Team leadership abilities
Affiliations
- Hiking
- Hosting and coordinating social events
- Volunteer work for various community fundraisers and events
- Networking events and meetings
- Teaching free homebuyer and credit repair courses to community members and referral partners
Accomplishments
- Consistent Top 5 sales producer Kiel Mortgage 2010-2018
- 2020 Presidents club award - Sales production
- Vice President Emerald Networkers 2018-2020
- Q4 Top Producer award Wallick & Volk Tacoma Branch
- Washington State Housing Authority approved homebuyer course speaker and trainer
Certification
- WA/ AZMLO License #105716
- Washington State Housing Authority certified home ownership trainer
- Brian Buffini Sales training certificate
- Course completion - in depth understanding of various personality profiles
Timeline
Senior Mortgage Advisor
CMG Financial/ Homebridge Financial
12.2022 - 05.2024
Senior Mortgage Advisor
Wallick & Volk
11.2018 - 12.2022
Senior Mortgage Advisor
Kiel Mortgage
09.2002 - 11.2018
Adult Training Specialist DD
Rainier School
08.1994 - 09.2002
- WA/ AZMLO License #105716
- Washington State Housing Authority certified home ownership trainer
- Brian Buffini Sales training certificate
- Course completion - in depth understanding of various personality profiles
High School Diploma -
Henry Foss
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