Nicole Martin
Harleysville,PA
Summary
Well-organized and detail-oriented communications professional with solid understanding of technology and operational requirements in Pharmaceutical and Biomedical field calibrations, to maximize department success. Coordinates teams, organizes workflow and schedules optimal coverage to handle all communication needs.
Overview
22
22
years of professional experience
Work History
Onsite Customer Communications Supervisor
Trescal Inc.
11.2008 - Current
- Direct and monitor team members for compliance with communication, quality and performance standards.
- Ensure response to customer inquiries, concerns and issues via all applicable methods of communication (e,g, email, phone, etc. with 24 - 48 hour time frame).
- Review customer contract accounts and prepare quotes
- Coordinate with management for dispatching/capabilities
- Supervise onsite daily dispatching of 13 technician
- Train new personnel regarding company operations, policies and services.
- Evaluate effectiveness of corrective/preventative actions and recommends alternative course of action
Clinical Trial Administrative Assistant
Merck & Co., Inc
04.2003 - 10.2005
- Excellent communication skills, both verbal and written.
- Worked with Clinical Trial team providing administrative tasks to enhancing productivity and contributing to overall success.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Business
Shippensburg University of Pennsylvania
Shippensburg, PASkills
- Project coordination
- Skilled in QuickBooks accounting software
- Proficient in Microsoft Office
- Email management proficiency
- Proficient in Tsheets calendar management
- Expertise in ERP systems
- Employee training programs
- Calibration software
- Understanding of NIST (National Institute Standards and Technology) guidelines
Timeline
Onsite Customer Communications Supervisor
Trescal Inc.
11.2008 - Current
Clinical Trial Administrative Assistant
Merck & Co., Inc
04.2003 - 10.2005
Business
Shippensburg University of Pennsylvania
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