Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittni Schmeiser

Edgewater,FL

Summary

Experienced leader with a strong background in customer service and crisis management. Proven ability to foster collaboration and accountability within teams, driving performance and achieving organizational goals.

Overview

12
12
years of professional experience

Work History

Emergency Communications Supervisor

Seminole County Fire Department
Sanford , FL
03.2022 - Current
  • Demonstrate problem-solving and decision-making skills in high-pressure situations
  • Answer incoming emergency and non-emergency calls
  • Supervise a team of 11 employees, fostering collaboration and accountability.
  • Supervise, coach and mentor employees
  • Facilitate effective communication between team members.
  • Lead the team in establishing clear goals and expectations to enhance performance
  • Maintain appropriate staffing levels
  • Provide exceptional customer service

Client Service Representative

Tuscawilla Oaks Animal Hospital
Oviedo, FL
10.2016 - 03.2022
  • Delivered exceptional customer service by addressing client inquiries and resolving issues, enhancing client satisfaction
  • Prioritized multiple assignments to meet deadlines
  • Tracked and organized inventory supplies and equipment to ensure availability and readiness

Cafe Supervisor

Barnes and Noble Cafe
Altamonte Springs, Florida
01.2015 - 03.2017
  • Managed daily operations to ensure smooth service and staff activities at the cafe
  • Led a team of 4 employees of up to 4 employees
  • Trained new employees on customer service standards and cafe protocols
  • Resolved customer complaints quickly to maintain a positive dining experience
  • Managed inventory levels and ordered supplies for service.
  • Ensured cleanliness and organization of the cafe environment at all times

Education

Vocational Training - Public Safety

Seminole State College
Sanford, FL

Skills

  • Crisis management
  • Communication strategy
  • Project coordination
  • Team leadership
  • Goal setting
  • Customer service

Timeline

Emergency Communications Supervisor

Seminole County Fire Department
03.2022 - Current

Client Service Representative

Tuscawilla Oaks Animal Hospital
10.2016 - 03.2022

Cafe Supervisor

Barnes and Noble Cafe
01.2015 - 03.2017

Vocational Training - Public Safety

Seminole State College

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Brittni Schmeiser