ASA BARRETT
www.linkedin.com/in/asabarrett
Summary
Dynamic, results, driven, multi-functional leader, with a consistent record of achievement and demonstrated success delivering bottom line results. Expertise in project management, change management and center management. Known for building high performance and cross functional teams. Recognized for exceeding client expectations in efficient delivery of assigned tasks.
Overview
13
13
years of professional experience
Work History
Communications Center Supervisor
Christiana Care Health System
10.2023 - Current
- Manage staff of up to 20 employees
- Providing guidance and direction to ensure efficient operations. Responsible for monitoring call center practice queues, including customer and patient satisfaction, personnel management, and quality management.
Director of Call Center Operations
CLARK RESOURSES
04.2019 - 08.2022
- Managed staff of 167 (3 Managers, 9 Supervisors, and 155 agents)
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Behavioral Health Technician
RI INTERNATIONAL
08.2019 - 03.2021
- Assisted community members and families in crisis by connecting them to inpatient, outpatient and community services
Supervisor - Claims Specialist
CIGNA, INC
05.2016 - 03.2019
- Supervised a team of 40 high performing processors, responsible for reviewing and processing 21 international medical claims per hour, enabling approval and release of payments and guarantee of payments to foreign providers
Risk Reference Data Support Analyst
JP MORGAN CHASE (Consultant)
12.2013 - 03.2016
- Provided technical support to clients via telephone and email, resolving complex issues.
Medicaid Service Operations Supervisor
COVENTRY HEALTH CARE INC
08.2011 - 11.2013
- Managed staff of 25, each responsible for processing 16 claims per hour for participants who were calling in for service
Skills
- Leadership
- Business Administration
- Project Coordination
- Business Planning
- Staff Development
- Contract Negotiation
- Contract Management
- Staff Management
- Operations Management
- Project Management
Timeline
Communications Center Supervisor
Christiana Care Health System
10.2023 - Current
Behavioral Health Technician
RI INTERNATIONAL
08.2019 - 03.2021
Director of Call Center Operations
CLARK RESOURSES
04.2019 - 08.2022
Supervisor - Claims Specialist
CIGNA, INC
05.2016 - 03.2019
Risk Reference Data Support Analyst
JP MORGAN CHASE (Consultant)
12.2013 - 03.2016
Medicaid Service Operations Supervisor
COVENTRY HEALTH CARE INC
08.2011 - 11.2013
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