Ashley Willis
Batavia,OH
Summary
Seasoned Communications Supervisor with a proven track record at Hamilton County Communications Center, showcasing leadership, emergency management, and exceptional interpersonal skills. Excelled in supervising, training, and enhancing operational efficiency, demonstrating a commitment to excellence and a detail-oriented approach. Achieved significant improvements in team performance and emergency response times.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Communications Supervisor
Hamilton County Communications Center
Cincinnati, OH
09.2022 - Current
- Supervise the radio room while fielding overflow of 9-1-1 calls, provides directions and ensures there is proper staffing
- Complete monthly QA calls and review any serious incidents
- Act as a liaison between police and fire departments to resolve any problems while serving as an in-house technical specialist to address issues with various programs and equipment (CAD, MDC, RCIC, etc.)
- Conduct yearly performance evaluations and attend meetings and trainings
Communications Training Officer
Hamilton County Communications Center
Cincinnati, OH
03.2021 - 09.2022
- Train new hires in different positions for the radio room (e.g., phones, teletype, fire desk, police radios)
- Write weekly observation reports while training and notify the training coordinator of any training issues
- Act as supervisor for any current trainee in the chain of command
- When not training, serve as a communications officer and their duties
Communications Officer
Hamilton County Communications Center
Cincinnati, OH
01.2018 - 03.2021
- Answer 9-1-1 emergency calls, straight line (admin calls) and construct the call detail for the radio operator to dispatch
- As a dispatcher, dispatch the run appropriately on police or fire desk while maintaining primary traffic
Project Coder
General Infomatics (Contractor for the CDC)
Cincinnati, OH
01.2016 - 12.2017
- Code industry and occupation for NOMS and Cancer Registry projects
Solutions Specialist
Verizon Wireless
Cincinnati, OH
07.2014 - 10.2015
- Analyze customer needs and present value-added solutions
- Provide customers with a basic understanding of the functionality of the products and accessories they purchase
- Support daily business operations, including processing customer transactions and auditing cash receipts daily
Call Center Representative (Internet Banking Specialist)
U.S. Bank
Cincinnati, OH
01.2011 - 07.2014
- Assisted customers via phone with their concerns regarding checking, savings, and loan/line account inquiries while cross selling products that helped them utilize their assets to their fullest potential to gain them their highest profit
- Provided troubleshooting techniques for internet problems and helped navigate customers through the U.S
- Bank website while assisting them with any web bill pay questions as well
Lead Sales Associate
Trans World Entertainment (F.Y.E/Suncoast)
Cincinnati, OH
01.2008 - 01.2011
- Assist customers in finding their desired merchandise while suggesting additional products to go along with the purchase, plus, cross-selling FYE’s loyalty card
- Promoted to Lead Sales in 2009, new duties included refunds/exchanges, making managerial decisions plus being able to open/close the store as manager on duty
Education
M.S. - Criminal Justice
Purdue University Global
10.2019
B.S. - Criminal Justice
Purdue University Global
05.2018
Skills
- Detail oriented
- Conscientiousness
- Interpersonal skills
- Punctuality
- Adherence to policies
- Leadership
- Customer service
- Supervisory experience
- Training
- Schedule creation/modification
- Critical Decision-making
- Call center operations
- Geographic information systems
- Emergency management
- Teamwork
- Analytical skills
- Multitasking
Certification
- APCO Basic Telecommunications
- APCO Communications Training Officer
- APCO EMD
- CPR
- NIMS 700 Introduction
- FEMA Incident Command System, ICS-100
- RCIC
- NCIC
- LEADS
Timeline
Communications Supervisor
Hamilton County Communications Center
09.2022 - Current
Communications Training Officer
Hamilton County Communications Center
03.2021 - 09.2022
Communications Officer
Hamilton County Communications Center
01.2018 - 03.2021
Project Coder
General Infomatics (Contractor for the CDC)
01.2016 - 12.2017
Solutions Specialist
Verizon Wireless
07.2014 - 10.2015
Call Center Representative (Internet Banking Specialist)
U.S. Bank
01.2011 - 07.2014
Lead Sales Associate
Trans World Entertainment (F.Y.E/Suncoast)
01.2008 - 01.2011
M.S. - Criminal Justice
Purdue University Global
B.S. - Criminal Justice
Purdue University Global