Nicole Martinez
Amarillo,TX
Summary
My diverse background in customer service and sales has equipped me with essential skills in collaboration and relationship-building, which are invaluable in my recent journey in becoming a COTA. I attended occupational therapy assistant (COTA) school at Amarillo College from August 2022-May 2024. I gained experience in pediatrics during my rotations and discovered a passion for helping children achieve their goals in activities of daily living (ADLs), while also appreciating the creativity involved in this field. My ability to learn quickly and effectively utilize my therapeutic use of self positions me well for a fulfilling career as a COTA, where I can make a significant impact on the lives of our young patients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tax Preparer
Siempre Tax
Amarillo, TX
01.2013 - 03.2023
- Collaborated with clients during office visits, fostering strong relationships through rapport-building.
- Prepared schedules and efficiently managed administrative tasks.
- Managed client database by updating and organizing client information
- Demonstrated excellent customer service skills by effectively addressing customer queries
- Successfully managed challenging scenarios in high-pressure situations
- Proactively followed up with clients to ensure their satisfaction with the service.
Sales Representative
Cleartalk wireless
Amarillo, TX
05.2010 - 11.2012
- Delivered exceptional customer service to visitors upon entry.
- Proficient in familiarizing customers with our products and suggesting tailored plans to meet their specific needs.
- Ensured accurate counting and maintenance of cash drawer at all times
- Active involvement in weekly meetings for updates and promotions
Education
Associate of Applied Science - Occupational Therapy Assistance
Amarillo College
Amarillo, TX05-2024
Skills
- Pediatric Care
- Problem-solving aptitude
- Adaptability
- Active Listening
- Teamwork and Collaboration
- Adaptability and Flexibility
- Multitasking
- Relationship Building
Certification
- COTA
Languages
English
Professional
Spanish
Limited
References
- Lance Newkirk, COTA (806)676-7133
- Yolanda Hudson, OTA (806)672-5572
- Simone Buys, OT (806)367-3332
- Monica Thompson COTA (806)570-1793
Timeline
Tax Preparer
Siempre Tax
01.2013 - 03.2023
Sales Representative
Cleartalk wireless
05.2010 - 11.2012
Associate of Applied Science - Occupational Therapy Assistance
Amarillo College
- COTA
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