Nicole Martinez
Griffith,IN
Summary
Experienced Epic Credentialed Trainer skilled in user support and conflict resolution. Facilitated impactful training sessions and provided personalized coaching to enhance performance across clinical departments.
Overview
10
10
years of professional experience
Work History
Epic Credentialed Trainer
Powers Health Medical Group
Merrillville, IN
06.2022 - Current
- Facilitated Epic training sessions for clinical staff, enhancing their proficiency across various departments.
- Coordinated one-on-one coaching sessions, tailoring support to individual user needs for improved application use.
- Collaborated with IT team to resolve user technical issues promptly.
- Facilitated classroom instruction using diverse teaching methods to engage learners and enhance knowledge retention.
Medical Assistant
Powers Health Medical Group
Merrillville, IN
10.2016 - 06.2022
- Assisted physicians during patient examinations and minor procedures.
- Managed patient scheduling and coordinated appointments efficiently.
- Educated patients on medication instructions and follow-up care procedures.
- Supported the training of new staff in office protocols and procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Education
Certificate - Medical Assistant
Kaplan College
Hammond, IN02-2015
High School Diploma -
Crown Point High School
Crown Point, IN06-2012
Skills
- Epic training
- User support
- Epic system administration
- Classroom instruction
- Conflict resolution
- Healthcare industry
- Epic credentialed
Timeline
Epic Credentialed Trainer
Powers Health Medical Group
06.2022 - Current
Medical Assistant
Powers Health Medical Group
10.2016 - 06.2022
Certificate - Medical Assistant
Kaplan College
High School Diploma -
Crown Point High School